modem router probs ???

[maggot]

hey guys i have had no problems in 3 years untill now last monday my vista laptop just stopped connecting wirelessly to my router i tried everything from checking all settings to system restore to upgradeing fireware on the router to finally a format of the laptop now i still cant connect.

my iphone will connect my xbox will and so does the wii so i called vm and they have sent me a new modem my current is a blue ntl modem a 250 is what it says on the bottom my new one is a black vm one with a 256 on the bottom should i swap these over or not will it make my internet slower or anything like that ???any help would be great

[Impz2002]

i would suggest the issue is with your router if the Xbox and Iphone work ok. Try upgrading the firmware in the router. also connect the modem directly to the laptop without the router to see if it works. if it does then it points to an issue with your router or laptops wireless device.

Impz

[dev]

<rant mode on>

why replace something further up the line when the problem is between the router and laptop, the modem has no bearing on the connection between laptop and router >< that's like phoning someone up to fix a stuck front door only for them to replace the garden gate!

</rant mode on>

if i was you, i'd swap the modem, if it works, keep it, if not, put your old one back and leave the new one somewhere. then get to fixing your laptop/router problem. things to check/answer:

1. what stage does it get up to when you tell it to connect? makes a connection but no IP?
2. does it work with ethernet to the router?
3. does it see wireless networks?
4. what wireless security settings do you have?
5. firewall turned on/off?

[maggot]

Originally Posted by Impz2002

i would suggest the issue is with your router if the Xbox and Iphone work ok. Try upgrading the firmware in the router. also connect the modem directly to the laptop without the router to see if it works. if it does then it points to an issue with your router or laptops wireless device.

Impz

all i get is limited connectivity if i do that the firmware has been upgraded are there any drawbacks to updating to the newer modem ???

---------- Post added at 12:52 ---------- Previous post was at 12:45 ----------

Originally Posted by dev

<rant mode on>

why replace something further up the line when the problem is between the router and laptop, the modem has no bearing on the connection between laptop and router >< that's like phoning someone up to fix a stuck front door only for them to replace the garden gate!

</rant mode on>

if i was you, i'd swap the modem, if it works, keep it, if not, put your old one back and leave the new one somewhere. then get to fixing your laptop/router problem. things to check/answer:

1. what stage does it get up to when you tell it to connect? makes a
connection but no IP?

wont connect at all once in a blue moon it will give me a DNS error and i mean once in a blue moon like 1 out of 20 attemps

2. does it work with ethernet to the router? yes it does

3. does it see wireless networks? yes it does

4. what wireless security settings do you have? mac addy filtering and yes my laptop is added

5. firewall turned on/off?

no firewall

Originally Posted by maggot

all i get is limited connectivity if i do that the firmware has been upgraded are there any drawbacks to updating to the newer modem ???

Have you registered the new modem yet, because once registered the old modem is no longer on the system and its only use is as a papreweight.

[maggot]

Originally Posted by whydoIneedatech

Have you registered the new modem yet, because once registered the old modem is no longer on the system and its only use is as a papreweight.

no thats why i came in here to ask as i know most of the time newer things are worse than the older ones

---------- Post added at 13:50 ---------- Previous post was at 12:54 ----------

First TimeLast TimePriorityDescription
Fri Jul 25 18:26:13 2008 Fri Jul 25 18:26:13 2008 Warning (5)DHCP RENEW WARNING - Field invalid in response
Tue Jul 22 06:26:21 2008 Tue Jul 22 06:26:21 2008 Information (7)The s/w filename specified in the config file is the same as ...
Tue Jul 22 06:26:21 2008 Tue Jul 22 06:26:21 2008 Information (7)A software upgrade filename was specified in the config file.
Tue Jul 22 06:26:21 2008 Tue Jul 22 06:26:21 2008 Information (7)Authorized
Tue Jul 22 06:26:21 2008 Tue Jul 22 06:26:21 2008 Information (7)Registration complete!
Tue Jul 22 06:26:21 2008 Tue Jul 22 06:26:21 2008 Information (7)We registered with a DOCSIS 1.0 config file!
Tue Jul 22 06:26:20 2008 Tue Jul 22 06:26:20 2008 Information (7)Received a REG-RSP message from the CMTS...
Tue Jul 22 06:26:20 2008 Tue Jul 22 06:26:20 2008 Information (7)Sending a REG-REQ to the CMTS...
Tue Jul 22 06:26:20 2008 Tue Jul 22 06:26:20 2008 Information (7)CableModem SNMP configure complete
Tue Jul 22 06:26:18 2008 Tue Jul 22 06:26:18 2008 Information (7)IP init completed ok
Tue Jul 22 06:26:18 2008 Tue Jul 22 06:26:18 2008 Information (7)CableModem TFTP init ok
Time Not EstablishedTime Not EstablishedError (4)ToD request sent- No Response received
Time Not EstablishedTime Not EstablishedInformation (7)CableModem DHCP client init ok
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedInformation (7)MAP w/initial maintenance region received
Time Not EstablishedTime Not EstablishedInformation (7)Downstream sync ok
Time Not EstablishedTime Not EstablishedInformation (7)Beginning initial ranging...
Time Not EstablishedTime Not EstablishedInformation (7)downstream time sync acquired...
Time Not EstablishedTime Not EstablishedInformation (7)Downstream sync ok
Time Not EstablishedTime Not EstablishedInformation (7)starting ds time sync acquisition...
Time Not EstablishedTime Not EstablishedInformation (7)Locked on the downstream. Waiting for UCDs...
Time Not EstablishedTime Not EstablishedInformation (7)Downstream lock ok
Time Not EstablishedTime Not EstablishedInformation (7)Sync Start
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.

anything wrong with that ???

Originally Posted by maggot

no thats why i came in here to ask as i know most of the time newer things are worse than the older ones

---------- Post added at 13:50 ---------- Previous post was at 12:54 ----------

First TimeLast TimePriorityDescription
Fri Jul 25 18:26:13 2008 Fri Jul 25 18:26:13 2008 Warning (5)DHCP RENEW WARNING - Field invalid in response
Tue Jul 22 06:26:21 2008 Tue Jul 22 06:26:21 2008 Information (7)The s/w filename specified in the config file is the same as ...
Tue Jul 22 06:26:21 2008 Tue Jul 22 06:26:21 2008 Information (7)A software upgrade filename was specified in the config file.
Tue Jul 22 06:26:21 2008 Tue Jul 22 06:26:21 2008 Information (7)Authorized
Tue Jul 22 06:26:21 2008 Tue Jul 22 06:26:21 2008 Information (7)Registration complete!
Tue Jul 22 06:26:21 2008 Tue Jul 22 06:26:21 2008 Information (7)We registered with a DOCSIS 1.0 config file!
Tue Jul 22 06:26:20 2008 Tue Jul 22 06:26:20 2008 Information (7)Received a REG-RSP message from the CMTS...
Tue Jul 22 06:26:20 2008 Tue Jul 22 06:26:20 2008 Information (7)Sending a REG-REQ to the CMTS...
Tue Jul 22 06:26:20 2008 Tue Jul 22 06:26:20 2008 Information (7)CableModem SNMP configure complete
Tue Jul 22 06:26:18 2008 Tue Jul 22 06:26:18 2008 Information (7)IP init completed ok
Tue Jul 22 06:26:18 2008 Tue Jul 22 06:26:18 2008 Information (7)CableModem TFTP init ok
Time Not EstablishedTime Not EstablishedError (4)ToD request sent- No Response received
Time Not EstablishedTime Not EstablishedInformation (7)CableModem DHCP client init ok
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedInformation (7)MAP w/initial maintenance region received
Time Not EstablishedTime Not EstablishedInformation (7)Downstream sync ok
Time Not EstablishedTime Not EstablishedInformation (7)Beginning initial ranging...
Time Not EstablishedTime Not EstablishedInformation (7)downstream time sync acquired...
Time Not EstablishedTime Not EstablishedInformation (7)Downstream sync ok
Time Not EstablishedTime Not EstablishedInformation (7)starting ds time sync acquisition...
Time Not EstablishedTime Not EstablishedInformation (7)Locked on the downstream. Waiting for UCDs...
Time Not EstablishedTime Not EstablishedInformation (7)Downstream lock ok
Time Not EstablishedTime Not EstablishedInformation (7)Sync Start
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.

anything wrong with that ???

Be careful of reading modem logs, because what happens when you reboot your modem is that every single update for that modem is received at the same time giving you those worrying logs.
My modem is a Motorola and if I look in my logs I will find some with the Date stamp of 1970 and we did not have broadband then.

[maggot]

will bare that in mind but the dates are correct as you can see iam just not sure what the problem is and if its worth installing the new modem or not

Originally Posted by maggot

will bare that in mind but the dates are correct as you can see iam just not sure what the problem is and if its worth installing the new modem or not

You were sent the modem so you might as well get it registered, but you will have to get it done on Tuesday as they are upgrading th Provisioning platform.

[Ricksta7]

Is it deffo Tuesday then whydoIneedatech? As one tech support told me Tuesday and another Wednesday?

Originally Posted by Ricksta7

Is it deffo Tuesday then whydoIneedatech? As one tech support told me Tuesday and another Wednesday?

Upgrade is supposed to finish at 1201am Tuesday so tomorrow should be OK.

[Ricksta7]

Thanks, I will phone when I get home from work.