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virgin forgot to say the best option is to buy a decent router
i have this router but in version 1 so the update doesn't apply to me but its never had any problems and is quite a good router, got it boxing day 2006
even though they had those routers for sale in the web shop, so why sell it if you don't support it? you would have thought that virgin would have been first contact if customer had problems with it.
it only says that it's not compatible with the freedom package (does anybody still have that?)