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Sometime in the last 3 weeks mine has decided to do a factory reset. I noticed last night that i was connecting to linksys (not my assigned SSID name) and that there was 0 security.
Not sure about self-service, but I doubt it. Is it within warranty?
Do you power it off at night like mine? If not, will it lose the settings if you power off now - to test whether the battery is still dead (assuming that was the problem).