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My contract is £9.99 a month, but for the last few months have been charged 50p on the 16th of each month. Has anyone else had this, and if so what did they do about it?
Services: V+ and tivo virgin mobile xl tv xl telephone and 120 bb
Lewisham headend
Posts: 159
Re: Being charged each month
I trust this is for VM mobile and you have a internet allowance
Does the contract roll over on the 16th of the month
What has happened to me in the past is that my phone makes an internet connection at 00.05am just before the rollover takes effect and therefore got charged 50 p for the daily internet use
Phone customer services as the rep i spoke to was aware that this can happen
i had this a few times with internet usage, the monthly allowance would run out on say the 15th, but the new month wouldn't be applied right away, so that few hours between the system see's no free usages, and thus charges 50p for usage.
the times i did phone up and complain they took the charge away happily
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