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Ofcom looking at VM's termination fees
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Old 30-05-2017, 22:16   #1
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Ofcom looking at VM's termination fees

http://www.telegraph.co.uk/bills-and...ovide-service/
Quote:
Ofcom, the UK's communications regulator said it expects providers to be transparent and fair about early termination fees but they should also be sympathetic to customers moving house.

It said it is in "active discussions with Virgin Media about the fairness of its policy.”
Always thought it was unfair that customers in contract are charged when they move and VM can't provide a service in the new location. Hopefully they'll scrap this nasty clause. It's VMs issue if they can't provide the service.
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Old 30-05-2017, 23:14   #2
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Re: Ofcom looking at VM's termination fees

So... what's to stop me pretending to move to another house not covered by virgin to get out of my contract when the special offers finish
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Old 30-05-2017, 23:33   #3
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Re: Ofcom looking at VM's termination fees

Quote:
Originally Posted by jb66 View Post
So... what's to stop me pretending to move to another house not covered by virgin to get out of my contract when the special offers finish
I'm sure Virgin Media would be within their rights to ask for proof. Something like a new utility bill, bank statement or Council Tax bill would do the trick. It's amazing how quickly somw of those come through when you move house.
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Old 30-05-2017, 23:34   #4
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Re: Ofcom looking at VM's termination fees

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Originally Posted by Mr K View Post
http://www.telegraph.co.uk/bills-and...ovide-service/

snip.....
It's VMs issue if they can't provide the service.
And likewise then is it your issue if you move house?
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Old 30-05-2017, 23:51   #5
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Re: Ofcom looking at VM's termination fees

The alternative as in ALL these situations is to pay a large fee up front. Why do people keep insisting on totally screwing up systems that basically work.
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Old 31-05-2017, 20:01   #6
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Re: Ofcom looking at VM's termination fees

Before they sold the non cabled service off, a friend of mine moved out of a VM area. They supplied him with a VM branded Freeview box and supplied BB & phone via a landline.

If a customer moves, I think that it's unreasonable to expect people to take VM into account (many renters don't have a choice about moving when fixed term 6 month tenancy agreements expire).

If VM choose not to supply services at the new property, but the customer would be happy to continue to subscribe if they did so, I don't see why they should be penalised in any way.

I've often wondered why VM don't​ expand their network via the internet to instead of laying cables, which is very expensive.
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Old 31-05-2017, 20:16   #7
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Re: Ofcom looking at VM's termination fees

... but let's be sensible here, Richard, someone on a six month fixed term let shouldn't be taking out a 12 month contract for services.
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Old 31-05-2017, 21:03   #8
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Re: Ofcom looking at VM's termination fees

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Originally Posted by RobboEdin View Post
... but let's be sensible here, Richard, someone on a six month fixed term let shouldn't be taking out a 12 month contract for services.
Especially since they offer 1month contracts
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Old 01-06-2017, 11:52   #9
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Re: Ofcom looking at VM's termination fees

No reason Virgin can't partner up with a DSL provider to offer them a lead deal whereby customers "leaving" a Virgin area can get supplied by the other provider.

Virgin gets a cut, the other provider gets a nice set of leads and the customer gets a process to ensure they've got service at their new address.

Also helps with the whole moving house verification side of things.

Of course, while Virgin can just charge the full contract fee, they won't consider it, but if OFCOM pushes on this then it could be an option.
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Old 01-06-2017, 12:17   #10
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Re: Ofcom looking at VM's termination fees

Quote:
Originally Posted by RichardCoulter View Post
Before they sold the non cabled service off, a friend of mine moved out of a VM area. They supplied him with a VM branded Freeview box and supplied BB & phone via a landline.

If a customer moves, I think that it's unreasonable to expect people to take VM into account (many renters don't have a choice about moving when fixed term 6 month tenancy agreements expire).

If VM choose not to supply services at the new property, but the customer would be happy to continue to subscribe if they did so, I don't see why they should be penalised in any way.

I've often wondered why VM don't​ expand their network via the internet to instead of laying cables, which is very expensive.
Contrary to socialist non-real world belief, just because somebody has a 6 month tenancy, doesn't mean they are automatically and definitely kicked out after 6 months. It means guaranteed for 6 months with an assumed monthly renewal after that. Many years ago, I took a 12 month assured shorthold tenancy. I was there for more than 20 years.
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Old 01-06-2017, 12:50   #11
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Re: Ofcom looking at VM's termination fees

Quote:
Originally Posted by RichardCoulter View Post
I've often wondered why VM don't​ expand their network via the internet to instead of laying cables, which is very expensive.
Because there is no commercial advantage in doing so. Virgin Media compete by using their network to offer different services to other providers that use BT's network.
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Old 23-06-2017, 03:53   #12
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Re: Ofcom looking at VM's termination fees

Quote:
Originally Posted by nomadking View Post
Contrary to socialist non-real world belief, just because somebody has a 6 month tenancy, doesn't mean they are automatically and definitely kicked out after 6 months. It means guaranteed for 6 months with an assumed monthly renewal after that. Many years ago, I took a 12 month assured shorthold tenancy. I was there for more than 20 years.
Most Assured Shorthold tenancies are rolling six month contracts to give the landlord maximum freedom to terminate the tenancy at the earliest time should they wish to do so.

Some are extended and some aren't, of course. More and more tenants are being evicted after six months though. This is partly to do with benefit cuts where the tenant can no longer afford to pay the rent or because rents are shooting up and the tenant can't or won't pay the requested rent increase. Because of the housing shortage, landlords will simply find someone else that can/will pay the escalating rents.
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Old 27-06-2017, 23:25   #13
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Re: Ofcom looking at VM's termination fees

I notie there is now a 30 day rolling monthly option

that is new is it not?
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Old 28-06-2017, 00:03   #14
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Re: Ofcom looking at VM's termination fees

Been an option for a few months now.
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