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Old 10-01-2017, 08:12   #1
1701-e
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My Account App

Haven't been able to view account balance on phone for 2 days... something about unable to connect to our servers.
Anyone else getting this?

Before you ask yes the app is up to date version.

ta.
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Old 10-01-2017, 11:36   #2
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Re: My Account App

Working OK on mine
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Old 10-01-2017, 12:19   #3
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Re: My Account App

Have you recently swapped to 4G, and if so has your 4G tariff activated?
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Old 10-01-2017, 12:56   #4
1701-e
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Re: My Account App

Yes I have but I'm not using 4G as the handset I bought back in August isn't actually 4g (long story but 2 identical models- i got the wrong one).
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Old 10-01-2017, 13:12   #5
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Re: My Account App

So I've seen some other people having issues and it does seem to be connected to something around the 4G changeover.

I know that it's being investigated but I haven't seen any update on it yet.

Try going to m.virginmedia.com in your phone browser as you can get to the same information there hopefully.
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Old 10-01-2017, 13:17   #6
1701-e
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Re: My Account App

Would this also impact on TV Anywhere?
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Old 10-01-2017, 14:04   #7
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Re: My Account App

Nope.
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Old 10-01-2017, 14:29   #8
1701-e
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Re: My Account App

OK cheers for that.
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Old 12-01-2017, 14:03   #9
1701-e
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Posts: 536
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Re: My Account App

Working OK today.
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