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Old 23-07-2012, 18:57   #1
Sirius
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45 minutes on hold
I have just spent 45 sodding minutes on hold to Virgin Mobile customers services and never got through.
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Old 23-07-2012, 20:10   #2
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Re: 45 minutes on hold
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Originally Posted by Sirius View Post
I have just spent 45 sodding minutes on hold to Virgin Mobile customers services and never got through.
bet they still charged you 10p as well .
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Old 23-07-2012, 20:42   #3
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Re: 45 minutes on hold
Quote:
Originally Posted by Sirius View Post
I have just spent 45 sodding minutes on hold to Virgin Mobile customers services and never got through.
You need to ring before 10am and even then the is a wait.
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Old 23-07-2012, 22:30   #4
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Re: 45 minutes on hold
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Originally Posted by martyh View Post
bet they still charged you 10p as well .
Unless they phoned from a Virginmedia line by dialing 150
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Old 23-07-2012, 22:36   #5
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Re: 45 minutes on hold
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Unless they phoned from a Virginmedia line by dialing 150
I think they still charge don't they ,it is Virgin Mobile CS sirius phoned not VM customer service , i could be wrong though
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Old 24-07-2012, 06:45   #6
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Re: 45 minutes on hold
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Originally Posted by martyh View Post
I think they still charge don't they ,it is Virgin Mobile CS sirius phoned not VM customer service , i could be wrong though
It was straight to mobile customer service via the phone. Going to try again this morning
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Old 24-07-2012, 09:36   #7
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Re: 45 minutes on hold
You mean staff don't have a hotline they can call. That's poor planning from VM
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