08-11-2018, 14:07
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#1
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,112
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I need speak to VM
I need speak to VM but all those prompts do not apply to my question.
How can I speak to a human to answer my question?
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08-11-2018, 14:12
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#2
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Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 42
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,759
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Re: I need speak to VM
Choose a random option and then once through to an adviser, tell them your query.
If they can't help they will get you to someone in the correct department.
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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08-11-2018, 15:49
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#3
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,112
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Re: I need speak to VM
Quote:
Originally Posted by Stephen
Choose a random option and then once through to an adviser, tell them your query.
If they can't help they will get you to someone in the correct department.
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They are all a recorded message, I just need to speak to a person
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08-11-2018, 15:50
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#4
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,110
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Re: I need speak to VM
Quote:
Originally Posted by Ken W
I need speak to VM but all those prompts do not apply to my question.
How can I speak to a human to answer my question?
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Going through to retentions ( thinking of leaving), is the only way to a real human being who knows what they're talking about. They don't seem to mind whatever the issue.
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08-11-2018, 15:54
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#5
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cf.mega poster
Join Date: Sep 2010
Location: Oxfordshire
Services: TV XL ,TiVo X 2,
200Mb Broadband
XL phone
Posts: 1,158
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Re: I need speak to VM
Quote:
Originally Posted by Ken W
They are all a recorded message, I just need to speak to a person
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I've always found the best time to phone is early morning
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08-11-2018, 16:05
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#6
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,112
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Re: I need speak to VM
Quote:
Originally Posted by Mr K
Going through to retentions ( thinking of leaving), is the only way to a real human being who knows what they're talking about. They don't seem to mind whatever the issue.
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That is a good idea but what is the number for retentions ?
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08-11-2018, 16:26
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#7
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cf.mega poster
Join Date: Jan 2004
Location: Leeds
Posts: 1,293
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Re: I need speak to VM
Quote:
Originally Posted by Ken W
That is a good idea but what is the number for retentions ?
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It seems to vary a little but generally running through the decisions/options you would go option 1, option 1, then the final option of "decision"3 and the final option of "decision"4. It's the thinking of leaving option. I generally find them quite helpful. so 1,1,4,5 I think.
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08-11-2018, 16:28
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#8
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,112
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Re: I need speak to VM
Quote:
Originally Posted by daveeb
It seems to vary a little but generally running through the decisions/options you would go option 1, option 1, then the final option of "decision"3 and the final option of "decision"4. It's the thinking of leaving option. I generally find them quite helpful. so 1,1,4,5 I think.
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Thanks I have been able to speak to VM and all is now sorted out.
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