26-11-2021, 21:38
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#1
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cf.member
Join Date: Jun 2013
Posts: 2
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Keep same number
Hi I’ve signed up for the new virgin tv package. And I got a new o2 SIM card how do you go on about to keep same virgin phone number
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27-11-2021, 01:00
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#2
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cf.addict
Join Date: Jan 2019
Posts: 445
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Re: Keep same number
Quote:
Originally Posted by Stephen007007007
Hi I’ve signed up for the new virgin tv package. And I got a new o2 SIM card how do you go on about to keep same virgin phone number
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You would have to speak to customer support to do it.
Pop a message on the Virgin customer forum and they should be able to sort you out.
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15-12-2021, 16:58
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#3
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cf.addict
Join Date: Dec 2003
Location: Glasgow & France
Age: 75
Services: VM phone , 2xV6 (Full house XL), ViViD200 Optical fibre BB. Stream - Netflix, iPlayer,
Posts: 106
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Re: Keep same number
Quote:
Originally Posted by Stephen007007007
Hi I’ve signed up for the new virgin tv package. And I got a new o2 SIM card how do you go on about to keep same virgin phone number
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Did I hear that this new package gives free access through O2 to Disney Plus as well ?
__________________
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16-12-2021, 20:28
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#4
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cf.addict
Join Date: Feb 2011
Location: Glasgow
Services: TIVO V6
Meg Service
TV XL
Virgin Phone Home & Mobile
My wife says I have too many SONOS units
Posts: 434
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Re: Keep same number
Quote:
Originally Posted by ScottishSteve
You would have to speak to customer support to do it.
Pop a message on the Virgin customer forum and they should be able to sort you out.
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I got my pac from Virgin, gave it to 02 and they set everything up. Once they transfer your Virgin number to 02, speak to Virgin CS after a couple of days and they will move your broadband up to the next tier free of charge as part of the Volt package. The double data offer on Volt via 02 mobile takes a further week or so to be activated automatically.
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23-12-2021, 01:05
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#5
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cf.mega poster
Join Date: Jan 2007
Services: XL TV
XL Phone
XL 100MB broadband
TiVo
Cat
Posts: 2,269
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Re: Keep same number
Quote:
Originally Posted by Jacquesb
Did I hear that this new package gives free access through O2 to Disney Plus as well ?
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i was on o2 and get disney plus for like 6 months i think and then i got 2 odd quid a month off the total bill after that?
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06-10-2022, 14:36
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#6
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cf.member
Join Date: Oct 2003
Location: Nottingham
Posts: 98
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Re: Keep same number
Ten months later, and their systems still aren’t updated.
As part of my new Virgin package, I’ve just received an O2 sim, with a different number, to replace my existing VM sim. To keep my existing number, I had to call VM Mobile to get a PAC code from VM for me to give to O2.
You’d think by now that they would have either gone over to a single point of contact for mobile or have access to both systems.
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06-10-2022, 15:12
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#7
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,099
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Re: Keep same number
Pretty sure that O2 or Vodafone wouldn't want the other company having access to their customer data...
__________________
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If only we’re brave enough to see it.
If only we’re brave enough to be it.
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06-10-2022, 15:22
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#8
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cf.member
Join Date: Oct 2003
Location: Nottingham
Posts: 98
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Re: Keep same number
Vodafone?
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06-10-2022, 15:43
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#9
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,099
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Re: Keep same number
VM Mobile ran on the Vodafone network
__________________
There is always light.
If only we’re brave enough to see it.
If only we’re brave enough to be it.
If my post is in bold and this colour, it's a Moderator Request.
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06-10-2022, 16:23
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#10
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cf.member
Join Date: Oct 2003
Location: Nottingham
Posts: 98
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Re: Keep same number
But as an MVNO, VM wouldn’t have had access to Vodafone’s customer database (or vice versa).
Whereas VM and O2 are now the same company.
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06-10-2022, 18:33
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#11
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,657
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Re: Keep same number
Quote:
Originally Posted by Dingbat
But as an MVNO, VM wouldn’t have had access to Vodafone’s customer database (or vice versa).
Whereas VM and O2 are now the same company.
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Did you pay your mobile bill to VM or Vodafone? An MVNO has access to all its customer data.
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07-10-2022, 10:34
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#12
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cf.member
Join Date: Oct 2003
Location: Nottingham
Posts: 98
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Re: Keep same number
There’s a difference between customer data (commercially sensitive) and user data (which the network, in this case Vodafone, has access to).
An MVNO will only have access to its own customers data.
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