Virgin Advance line rental

[Ken W]

I have paid advance line rental for some years and it expires November this year, Virgin normally send me a reminder emails before it is due to be renewed but this year I have not heard any think. Do Virgin still off advance line rental?

[pip08456]

AFIK ring them if you have any doubts.

I bought it a couple of months ago, so afaik, yes, its still available.

[Ken W]

Originally Posted by Paul M

I bought it a couple of months ago, so afaik, yes, its still available.

I hate phoning VM as I have a hearing impairment and have difficultly hearing the prompts and even when I finally speak to an agent I advise
them of my hearing impairment and ask them to speak clearly they just ramble on and I cannot under stand them.

[MalteseFalcon]

You are supposed to get reminders, this year however my relatives didn't. You will have to talk to them, or if not get in touch with their team on Twitter and they will try to help you there. Obviously they won't take payment but will probably be able to help in some other way.

[Ken W]

Originally Posted by MarkC1984

You are supposed to get reminders, this year however my relatives didn't. You will have to talk to them, or if not get in touch with their team on Twitter and they will try to help you there. Obviously they won't take payment but will probably be able to help in some other way.

Thank you, I will bite the bullet and try and contact them.

[nodrogd]

LRS renewal is totally automated via 150.
Go to "change your services", & to the phone section.
If you already have LRS it will offer you a renewal.

[arcimedes]

Originally Posted by nodrogd

LRS renewal is totally automated via 150.
Go to "change your services", & to the phone section.
If you already have LRS it will offer you a renewal.

Its a pity they dont tell you that when you get the renewal notification. However I've now done it and it was quite painless.

[RichardCoulter]

Originally Posted by Ken W

I hate phoning VM as I have a hearing impairment and have difficultly hearing the prompts and even when I finally speak to an agent I advise
them of my hearing impairment and ask them to speak clearly they just ramble on and I cannot under stand them.

You'd have had a real problem with the one I spoke to who was slurring his words.

Originally Posted by nodrogd

LRS renewal is totally automated via 150.
Go to "change your services", & to the phone section.
If you already have LRS it will offer you a renewal.

Thanks for this tip, never knew this was possible.

A word of warning about paying line rental in advance. It's not refundable in any circumstances as I found out when I decided to cancel due to the price rise.

It's as bad as putting yourself into another contract and having to stay or lose money by not staying

This was never mentioned to me at any point and I was going to challenge this, but they gave me a V6 and a good deal, so I decided to stay.

[pip08456]

In other words you were bought.

[RichardCoulter]

Originally Posted by pip08456

In other words you were bought.

Exactly.

[denphone]

Originally Posted by pip08456

In other words you were bought.

No different to what Sky , BT and all the others do.

[Ken W]

Originally Posted by pip08456

In other words you were bought.

That has always been the case.

---------- Post added at 12:59 ---------- Previous post was at 12:56 ----------

Originally Posted by RichardCoulter

You'd have had a real problem with the one I spoke to who was slurring his words. .

I have just paid it and the lady took my details and sent a confirming email.


Thank you for your help

[pip08456]

I didn't say I had a problem with it.

Everyone here knows you attitude towards Richard, that comment was aimed to be derogotory, and we all know it.
If I were you i'd stop replying to him, or put him on ignore, before you post yourself into more hot water.