Quote:
Originally Posted by chickendippers
Virgin Mobile CS is excellent (which is why they win the Mobile Choice award every year). They rang me back on several occasions exactly as promised.
Virgin Media could learn a thing or two from them.
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I have only had to deal with Virgin Mobile CS twice [well 3 times]. First time when ordering the sim, and just recently when I wanted to cancel. The first time I called to order, it was all good. When I called to cancel, I spoke to a person that must be completely clueless to what they are meant to do lol.
I said I would like to give you my 30 days notice to cancel. She said fine, I will do that for you. Then she said but then you will not have any more mins from now till it finishes? I was like HUH
you will take my line rental money, but take away the mins from now? Then she put me on a LOOOOOONG hold, and then comes back and goes, oh, you don't have to give 30 days notice, it only cancels on the billing date, so I said just don't do anything on the account, I will call back anytime before the billing date and get it cancelled- I didn't trust that operator at all looool.
The second time I called to cancel [this week], I spoke to a lady who knew EXACTLY what she was doing. Told me it would cancel on the billing date, and convert to a PAYG sim, and if I didn't want that, then I could call back after it was converted to PAYG and they would cancel the Direct Debit et al. So overall, I would say it was VERY good CS, apart from that little blip which must be an exception
With regards to Virgin Media, I don't really know how the CS is now, as I haven't spoken to them for a LOOOOOOONG time, which is quite good actually- it means everything is working at my end and there are no billing problems
I have had my fair share of problems with Virgin Media, as when I first joined as ntl:, I had 5-6 different digiboxes as they were all a mess, the billing was wrong EVERY MONTH, my internet would die every now and then, but it seems everything is starting to get much better
edit: and I was in an oversubscribed area, and recently have not had any bandwith problems, the reason for that could be that I have been moved from "brnt" to "finc"- I was not told this was going to happen, and don't know when it happened, but I guess that is what has fixed it
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