Samsung TV can't get Amazon Prime Movies
05-09-2017, 09:14
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#1
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cf.mega poster
Join Date: Jan 2004
Age: 61
Posts: 2,242
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Samsung TV can't get Amazon Prime Movies
Hi all
I have a Samsung smart TV UE32F5500AKXXU
I would like to watch Amazon prime movies, I have a preloaded icon but when I click on it... it loads a black screen with Love films and that's it !
Tried clicking everywhere but can't access any login page.
I have updated the TVs firmware but is made no difference.
Has anyone got any ideas as I am sure it should work on the TV due to the preloaded icon.
Would really appreciate any help or advice.
Many thanks for your time
Regards
Mike
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05-09-2017, 13:13
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#2
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Samsung TV can't get Amazon Prime Movies
It seems you're not the only one
https://www.amazon.com/forum/home%20...x25CR202H580T7
Physically unplugging the TV and plugging it back it seems to be a fix.
Recently I had a problem with 4oD on my H series TV. I had reset the Smart Hub to get it to work.
---------- Post added at 13:13 ---------- Previous post was at 13:11 ----------
Also I can't quite work out whether it's still available or not. For some apps they only support a certain year onwards, but the list on Amazon's website isn't the best:
https://www.amazon.co.uk/gp/help/cus...54E32EAED2BA8B
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I work for Virgin Media but all views are my own.
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06-09-2017, 07:31
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#3
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cf.mega pornstar
Join Date: Jan 2006
Posts: 18,806
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Re: Samsung TV can't get Amazon Prime Movies
Quote:
Originally Posted by BenMcr
It seems you're not the only one
https://www.amazon.com/forum/home%20...x25CR202H580T7
Physically unplugging the TV and plugging it back it seems to be a fix.
Recently I had a problem with 4oD on my H series TV. I had reset the Smart Hub to get it to work.
---------- Post added at 13:13 ---------- Previous post was at 13:11 ----------
Also I can't quite work out whether it's still available or not. For some apps they only support a certain year onwards, but the list on Amazon's website isn't the best:
https://www.amazon.co.uk/gp/help/cus...54E32EAED2BA8B
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Brilliant, it's good to see with all these technological advances the old have you tried switching it of and on again fix has received an upgrade to
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07-09-2017, 15:14
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#4
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Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 43
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,831
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Re: Samsung TV can't get Amazon Prime Movies
Love film was taken over by Amazon a few years ago. That explains that part of the query but resetting the tv to try and force updates might help too.
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07-09-2017, 17:27
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#5
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Dr Pepper Addict
Cable Forum Team
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Re: Samsung TV can't get Amazon Prime Movies
Lovefilm is also shutting down for good very soon.
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Baby, I was born this way.
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07-09-2017, 17:47
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#6
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Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 43
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,831
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Re: Samsung TV can't get Amazon Prime Movies
I think that's just the love film site or something and it's just being totally absorbed by Amazon. The postal disc service that is.
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AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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07-09-2017, 21:57
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#7
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cf.mega poster
Join Date: Jan 2008
Posts: 10,100
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Re: Samsung TV can't get Amazon Prime Movies
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