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Compensation for missed installs, delayed repairs, missed appointments
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Old 10-11-2017, 10:03   #1
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Compensation for missed installs, delayed repairs, missed appointments

Apparently so.........

https://www.ofcom.org.uk/about-ofcom...paign=autocomp
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Old 10-11-2017, 10:49   #2
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Re: Compensation for missed installs, delayed repairs, missed appointments

..and who is going to fund this? The customer. Get ready for price increases.
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Old 10-11-2017, 11:08   #3
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Re: Compensation for missed installs, delayed repairs, missed appointments

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Originally Posted by RobboEdin View Post
..and who is going to fund this? The customer. Get ready for price increases.
So business as usual then.
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Old 10-11-2017, 13:05   #4
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Re: Compensation for missed installs, delayed repairs, missed appointments

At least VM has the loophole of all those congested customers on paper still have a working connection, even if if it is down to 1mbit and 80% packetloss.

Otherwise they would be going straight out of business with payouts
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Old 10-11-2017, 13:18   #5
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Re: Compensation for missed installs, delayed repairs, missed appointments

I'd be rolling in it if it was made retrospective for the past 2 years.
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Old 10-11-2017, 14:15   #6
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Re: Compensation for missed installs, delayed repairs, missed appointments

Mixed feelings about this, on the one hand it may force VM and others to get some of their acts together but yeah, I agree this could just see extra price increases.
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Old 14-11-2017, 09:19   #7
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Re: Compensation for missed installs, delayed repairs, missed appointments

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Originally Posted by Mick View Post
Mixed feelings about this, on the one hand it may force VM and others to get some of their acts together but yeah, I agree this could just see extra price increases.
By stealth of course.
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Old 14-11-2017, 12:06   #8
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Re: Compensation for missed installs, delayed repairs, missed appointments

Hopefully virgin start charging for customers who don't bother to stay in and for faults caused by stupidity
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Old 16-11-2017, 13:55   #9
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Re: Compensation for missed installs, delayed repairs, missed appointments

The inclusion of "Delayed installations" is also interesting. Does this mean VM are likely to declare more addresses as unserviceable if construction delays might result.
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