30-03-2017, 13:13
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#1
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Inactive
Join Date: Apr 2008
Posts: 3
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Catch up
catchup has not been available for 2days,told temp unavailable
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30-03-2017, 14:12
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#2
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: catch up
__________________
I work for Virgin Media but all views are my own.
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30-03-2017, 15:41
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#3
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telegramsam
Join Date: Dec 2010
Location: Billingham
Services: Sky Q,Multiscreen, Sky phone line, Sky broadband,Free view.
Posts: 1,681
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Re: Catch up
The latest episode's of Sky programs Criminal Minds,Blacklist Redemption, Lucky Man,Hawaii Five-O,Arrow,The Flash and Elementary missing from catch up on my Vhd box,is this also to do with the above mentioned issues or something else? Normally Sky programs are available on demand soon after being shown on their respected channel's.
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30-03-2017, 16:09
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#4
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,569
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Re: Catch up
Quote:
Originally Posted by telegramsam
The latest episode's of Sky programs Criminal Minds,Blacklist Redemption, Lucky Man,Hawaii Five-O,Arrow,The Flash and Elementary missing from catch up on my Vhd box,is this also to do with the above mentioned issues or something else? Normally Sky programs are available on demand soon after being shown on their respected channel's.
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Yes, I believe so. Hopefully we will be back to normal soon.
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30-03-2017, 18:13
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#5
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Catch up
VM advising to try the following
Home>Help and Settings>Settings>Network>Connect to the Virgin Media service and carry out a reboot to restore service
---------- Post added at 17:13 ---------- Previous post was at 15:42 ----------
Fix time now extended until 4pm tomorrow (31st)
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30-03-2017, 18:16
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#6
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Inactive
Join Date: Nov 2005
Posts: 67
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Re: Catch up
Quote:
Originally Posted by Gavin-D
VM advising to try the following
Home>Help and Settings>Settings>Network>Connect to the Virgin Media service and carry out a reboot to restore service
---------- Post added at 17:13 ---------- Previous post was at 15:42 ----------
Fix time now extended until 4pm tomorrow (31st)
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These instructions worked for me, took a while
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30-03-2017, 18:50
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#7
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telegramsam
Join Date: Dec 2010
Location: Billingham
Services: Sky Q,Multiscreen, Sky phone line, Sky broadband,Free view.
Posts: 1,681
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Re: Catch up
Quote:
Originally Posted by tomtank62
These instructions worked for me, took a while
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Did that but only added Lucky Man from the list waiting to watch.
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30-03-2017, 20:30
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#8
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Catch up
With the exception of All 4 (Channel 4) on demand should be working again
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30-03-2017, 20:36
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#9
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: Catch up
It's just a rubbish service, been bad since day one!
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31-03-2017, 00:49
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#10
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,569
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Re: Catch up
Quote:
Originally Posted by Mad Max
It's just a rubbish service, been bad since day one!
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Stay calm, Max - just a computer glitch!
All back to normal now. I was still able to use the cable service, but couldn't get into on demand or the apps, and the recordings side of it was slow (although not as slow as the old Tivo could be at times!!).
This is the only problem I have had with the V6 since it was set up properly and all is back to normal now.
I'm still so glad I ordered my two V6 boxes and I would never go back.
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31-03-2017, 12:42
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#11
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,785
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Re: Catch up
It was not just Catchup. I tried to set a series link yesterday and the spinning disk appeared and locked all controls for 15 minutes. So I powered the TIVO box down with its front power button. 10 minutes to restart!
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31-03-2017, 12:48
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#12
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Catch up
Still no catch up for the 3rd day now all I have working is the apps
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31-03-2017, 12:56
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#13
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cf.mega poster
Join Date: Jun 2003
Posts: 8,888
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Re: Catch up
Quote:
Originally Posted by Gavin-D
Still no catch up for the 3rd day now all I have working is the apps
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Try the service connection followed by a reboot again
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31-03-2017, 13:21
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#14
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Catch up
Quote:
Originally Posted by spiderplant
Try the service connection followed by a reboot again
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Thanks will try that shortly
---------- Post added at 12:21 ---------- Previous post was at 12:06 ----------
Quote:
Originally Posted by spiderplant
Try the service connection followed by a reboot again
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Done that still temporarily unavailable
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31-03-2017, 16:19
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#15
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Catch up
From the VM forums
Quote:
For most of our affected customers, this issue is resolved.
Please reboot your TiVo set-top boxes and service will be restored.
If a reboot does not fix this please use your remote and go to Home>Help and Settings> Settings> Network> Connect to Virgin Media Servers and follow the on screen instructions.
You won't have to remain on this screen while the servers reconnect but this method is not instantaneous so please allow up to an hour for re-connection to take place.
If after carrying out a forced reset as detailed above you still cannot access On Demand services, please call our TV Faults team on 150 or 0345 454 1111. Please be aware that there may be high call volumes at present, leading to an extended wait.
Thanks, and apologies for any inconvenience.
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Neither option has worked here
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