TCP IP issue - Page 3

ophelia · 05-05-2006, 13:06

I'm pretty sure if the STB wasn't recieving a signal than the BB wouldn't have worked on the tech's laptop.
but I may be wrong!

Thanks so much everyone for all your help, it's been so frustrating and the downtime is affecting my ability to work from home.
It seems like everything possible has been checked and rechecked, I even called tech support for my PC, which is still under warranty, and they're convinced my PC is fine, NTL are convinced my line is fine, yet I still don't have net access

I really don't want to swtich ISPs, but I'm at the end of my tether.

**Chris** · 05-05-2006, 13:26

The thing that's most puzzling about this is how the techs manage to make their laptops work with your connection when they come round, yet you have two PCs, neither of which work.

Can you borrow someone else's laptop over the weekend to try?

Neil · 05-05-2006, 13:37

Quote:

Originally Posted by Chris T

Can you borrow someone else's laptop over the weekend to try?

See posts 11 & 13.

ophelia · 05-05-2006, 13:56

I've tried the connection on a 3rd and 4th PC since post #13 (well "pc" random parts cobbled together, with duct tape i.e my flatmate's PC and a laptop borrowed from work) neither of which will work, although they will network together fine, and the laptop connects to my work's network fine through ethernet.

It makes NO sense!!!!!!

grandmaster · 05-05-2006, 16:08

Are you still getting the 169 address?

If NTL changed your STB did you go through the registering your computer with your stb and PID procedure?
Turn off the stb and pc
Turn on the stb then the pc.
The stb broadcasts and you go to a reg page

Its just that when NTL changed my box i'm sure i had to re register my pc to the box..

Just a thought....

ophelia · 05-05-2006, 16:28

^^ tried that with engineer present... nada

Marge · 05-05-2006, 16:29

Did you check your QOS cos if someones been fiddling they could have knocked it off altogether

ophelia · 05-05-2006, 16:42

Quote:

Originally Posted by Marge

Did you check your QOS cos if someones been fiddling they could have knocked it off altogether

I just don't understand how it would work on the engineer's laptop if that was the case....

But no harm in checking, I'll do that tonight.

grandmaster · 05-05-2006, 21:17

what page did the engineer go to out of interest.

Is it possible (however unlikley) he was viewing a cached page on his laptop?

This may explain the fact that he got a page.

I'm stumped now though without actually visiting the machine and set up

nffc · 05-05-2006, 21:21

I reckon it's a MAC filtering thing. They've set all their engineers' PCs to Allow and everything else to block - especially since it was THEM that cut you off.

Not even registering has unblocked it for some reason. Which also explains the multiple "not working" / 169 issue.

I'd ring NTL back and get them to check for blocks on the account.

I can't see how it's a problem your end:
- Hardware's eliminated by using >1 PC
- Software's eliminated by reinstalling Windows

Or with the connection since the engineer's worked...

ophelia · 08-05-2006, 08:53

Quote:

Originally Posted by nffc

I reckon it's a MAC filtering thing. They've set all their engineers' PCs to Allow and everything else to block - especially since it was THEM that cut you off.

Not even registering has unblocked it for some reason. Which also explains the multiple "not working" / 169 issue.

I'd ring NTL back and get them to check for blocks on the account.

I can't see how it's a problem your end:
- Hardware's eliminated by using >1 PC
- Software's eliminated by reinstalling Windows

Or with the connection since the engineer's worked...

This is pretty much my conclusion, but I've literally talked to them upwards of 10times, and they deny it's me, I'm really upset with the way they;ve handled the situation.
From the tech support viewpoint, the actual technicians they've sent have always been perfectly pleasant.

ophelia · 12-05-2006, 10:18

I know I shouldn't double post, but I figured this deserved a *bumb* heh heh :P
Basically,NTL have finally caved in and admitted it's something they've done. When I moved house, ( 2 years ago) they didn't move my broadband over to my new address (they managed to move my phone service and tv fine though)and it was only a stroke of luck that the broadband worked at my new address, (albeit unstable) when they disconnected me, every time they reconnected my broadband they were connecting it at my previous address.
I've yet to have an apology or any recompense for the 2 weeks of downtime, the new NIC purchased, reformatting my harddrive,2 days off work to wait for engineers that never fixed anything etc etc etc.
I'm so unhappy with NTL, hopefully my broadband will be back on tonight, but even so, I will still switch ISPs on Monday.
Thanks everyone for your help :/ Even if it was an NTL fault all along.

**Chris** · 12-05-2006, 10:50

It's so frustrating you could cry ... but your perseverance deserves a round of applause.

Well done, Ophelia, for forcing them to face up to their cock-up. And NTL ... SHAME ON YOU.

Neil · 12-05-2006, 10:54

And do the ntl Bullpoo strikes again....

How do these people sleep at night...?

What a sham.

ophelia · 12-05-2006, 11:25

I just can't believe it, how rude and arrogant tech support have been with me, and how little they've listened when all along I've been saying it must be something to do with them :/
Anyone got a complaint address? :P