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Vivid 200 giving less than 10Mbs
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Old 31-08-2017, 15:08   #1
StopThePigeon
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Vivid 200 giving less than 10Mbs

VM sent me a letter, advising that BB would be unavailable while essential maintenance work was being done in my area (05).
Since, the work was completed, I have been getting less than 10Mbs (wireless) from Vivid 200 - previously it was consistently between 150-180Mbs.
I have called VM, they did a few tests, and said that everything was working okay!!! Is anyone else having the same problem, particularly in area 05?
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Old 31-08-2017, 15:16   #2
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Re: Vivid 200 giving less than 10Mbs

What speed are you getting on a wired connection?
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Old 31-08-2017, 15:38   #3
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Re: Vivid 200 giving less than 10Mbs

I do not use wired connections - why do you ask?
The issue, is the drop from 150-180, down to less than 10.
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Old 31-08-2017, 15:54   #4
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Re: Vivid 200 giving less than 10Mbs

this was taken a few minutes ago so getting what i pay for

http://www.speedtest.net/my-result/d...8-ae6f2d3ae36b
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Old 31-08-2017, 16:09   #5
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Re: Vivid 200 giving less than 10Mbs

Quote:
Originally Posted by StopThePigeon View Post
I do not use wired connections - why do you ask?
The issue, is the drop from 150-180, down to less than 10.
Because many things can affect a wifi connection, so the best way to check if you are in fact getting the speed you pay for to your home is to use a wired connection.
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Old 31-08-2017, 18:18   #6
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Re: Vivid 200 giving less than 10Mbs

Yes, I get that.
However, I am asking, if the problem is common in my area, after the upgrade, or solely with me.
If I can isolate the problem to only me, then I will take the time to look at my setup.
Otherwise, I will conclude that it is an issue with VM.
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Old 31-08-2017, 18:20   #7
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Re: Vivid 200 giving less than 10Mbs

The only way you will know is by hardwiring in and checking
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Old 31-08-2017, 18:22   #8
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Re: Vivid 200 giving less than 10Mbs

Have you rebooted the hub since the outage?
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Old 31-08-2017, 18:38   #9
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Re: Vivid 200 giving less than 10Mbs

Reboot your hub

Test the speed with an ethernet cable

If that is fine change your wifi channel and try again
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Old 31-08-2017, 21:06   #10
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Re: Vivid 200 giving less than 10Mbs

Evening All, Thanks for all the pointers/advice. Since speaking with VM, and after them doing their 'tests', my wireless service is now back to 140Mbs and above.
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Old 31-08-2017, 21:57   #11
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Re: Vivid 200 giving less than 10Mbs

Glad to hear it is sorted.
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