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Rip off company
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Old 31-08-2017, 21:22   #1
Pixiepixie
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Thumbs down Rip off company

Why is it that virgin think they can just do as they please . Been ripping off a disabled 80 yr old lady and they don't care. She supposed to be on life line service but cut her phone off for hours on end. Put her in a contract without her say so saying it was a re contract so it was different. MMMMMMM what can I say think a new company is well in order as they aren't interested. I'd stay clear if I was you
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Old 31-08-2017, 21:30   #2
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Re: Rip off company

If the phone was off for hours, that sounds like a fault that can happen with any company. A re-contract will involve getting discounts, so hardly a rip-off.
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Old 31-08-2017, 21:44   #3
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Re: Rip off company

No a re contract was because they don't support the the broadband speed previously on so sent a new router that was supposed to be sent a year earlier and never arrived. And again no it wasn't a fault

---------- Post added at 20:44 ---------- Previous post was at 20:43 ----------

O and no discount either
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Old 01-09-2017, 01:25   #4
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Re: Rip off company

How do you know it wasnt a fault ?

Did they tell you they just decided to cut it off for a few hours ?
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Old 01-09-2017, 09:12   #5
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Re: Rip off company

What price are they paying?

There could be discounts and also when they sent out the router they ususally only do that after you have spoken to them and agreed to it.
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Old 02-09-2017, 17:39   #6
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Re: Rip off company

Yes, but it's may have been very easy to manipulate a disabled 80 year old lady to 'agree' to this.

I knew of a man in his 80's who was persuaded at the doorstep to take VM broadband, even though he didn't have, want or need a computer. When his neighbour rang to see what they were playing at, they bid behind the Data Protection Act and refused to discuss it. This is when I became involved and got it cancelled.

I myself was cold called by Virgin Mobile and offered a mobile plan of unlimited free landline calls, unlimited free texts, free VM to VM mobile calls and unlimited data.

They themselves said only the other day that these foreign call centres will say anything to get a sale and that he probably lied. I was told that 95% of complaints are about these people and they are going to retrieve the recording to see where we go from here.
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Old 03-09-2017, 00:21   #7
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Re: Rip off company

Quote:
Originally Posted by RichardCoulter View Post
Yes, but it's may have been very easy to manipulate a disabled 80 year old lady to 'agree' to this.

I knew of a man in his 80's who was persuaded at the doorstep to take VM broadband, even though he didn't have, want or need a computer. When his neighbour rang to see what they were playing at, they bid behind the Data Protection Act and refused to discuss it. This is when I became involved and got it cancelled.

I myself was cold called by Virgin Mobile and offered a mobile plan of unlimited free landline calls, unlimited free texts, free VM to VM mobile calls and unlimited data.

They themselves said only the other day that these foreign call centres will say anything to get a sale and that he probably lied. I was told that 95% of complaints are about these people and they are going to retrieve the recording to see where we go from here.
Well done Richard, its great to see someone standing up to these horrible companies.
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Old 03-09-2017, 17:38   #8
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Re: Rip off company

Thank you.
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Old 07-09-2017, 23:55   #9
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Re: Rip off company

i had a chat with virgin mobile to try to get an upgrade which the gentleman said yes i got a new shiny sony xperia zx the customer guy said there a free upgrade and wouldn't have to pay anything to upgrade and the phone was mine to sell a month later i get a phone call from Virgin Mobile as i cancelled my old direct direct on the old mobile as i was told too they said i still have 64 left to pay i complained and a few weeks later i got a phone call about the complaint she said that if i stopped the complaint she would send me 64 which she did to pay the outstanding balance but couldn't add it to my account wierd times at Virgin Mobile anyone have any simular storys ?
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