09-03-2010, 10:58
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#1
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Inactive
Join Date: Nov 2003
Location: Kirkby in Ashfield
Age: 73
Services: XL broadband 60Mb Virgin free TV + Telephone
HTC Desire S
Posts: 262
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Cannot access email
I know on the status page it says some people are experiencing delays in getting email but my problem seems a little different.
I have 7 email accounts and as of this morning I cannot access any of them.
For information I am ntlworld if this makes a difference.
Have even tried web mail and after putting in user name and password it just cycles back to the same page asking for details.
Is anybody else experiencing similar problmes?
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09-03-2010, 11:02
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#2
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Inactive
Join Date: Dec 2005
Location: Stoke On Trent (ST3)
Services: 20Mbps BB
Posts: 140
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Re: Cannot access email
I can't access ntlworld email via outlook either - keeps asking for my password which it has and hasn't changed for 10 years so maybe an authentication server problem?
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09-03-2010, 11:05
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#3
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Inactive
Join Date: Nov 2003
Location: Kirkby in Ashfield
Age: 73
Services: XL broadband 60Mb Virgin free TV + Telephone
HTC Desire S
Posts: 262
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Re: Cannot access email
Thank you for the reply. Was beginning to think it might be my end as nothing on status page and no threads here.
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09-03-2010, 11:08
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#4
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Inactive
Join Date: Jan 2006
Location: Belfast
Posts: 4,785
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Re: Cannot access email
Yes, it's driving me up the walls!!
So much so that I have phoned the Fingster and left one of my "Al Qaeda special" messages on her voicemail.
No doubt the security services will have picked it up and will be along sh
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09-03-2010, 11:29
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#5
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Inactive
Join Date: Jan 2007
Location: Macclesfield, Ches
Posts: 35
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Re: Cannot access email
It's happening here too - a pop up appears asking for username and password, but won't accept them when I enter them. I assume it's a problem with the server.... :-/
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09-03-2010, 11:37
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#6
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Inactive
Join Date: Jul 2005
Location: Sandy. Moving to Cornwall in a couple of years
Age: 71
Services: M+Tivo: VM 50mb BB: VM M phone:
15" Macbook Pro 10.9.1
iPhone 5
iPad 2
Posts: 452
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Re: Cannot access email
I have half a dozen email accounts and use Thunderbird.
Only one of them is having a password problem. Luckily it's a spare one.
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09-03-2010, 11:46
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#7
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Inactive
Join Date: Dec 2009
Posts: 196
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Re: Cannot access email
This is a national fault and the reference for this fault is 1212163.
Due to the amount of customers affected by the fault it has been given a very high priority.
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09-03-2010, 11:52
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#8
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Inactive
Join Date: Nov 2003
Location: Kirkby in Ashfield
Age: 73
Services: XL broadband 60Mb Virgin free TV + Telephone
HTC Desire S
Posts: 262
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Re: Cannot access email
Quote:
Originally Posted by III
This is a national fault and the reference for this fault is 1212163.
Due to the amount of customers affected by the fault it has been given a very high priority.
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Seems a shame then that there is no mention of this on the status page then.
Cannot even find that fault number listed.
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09-03-2010, 12:13
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#9
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Inactive
Join Date: Jul 2005
Location: Sandy. Moving to Cornwall in a couple of years
Age: 71
Services: M+Tivo: VM 50mb BB: VM M phone:
15" Macbook Pro 10.9.1
iPhone 5
iPad 2
Posts: 452
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Re: Cannot access email
I did go to the VM site to double check the password but the manage your emails part is getting a 'makeover' !?
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09-03-2010, 12:13
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#10
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Inactive
Join Date: Dec 2009
Posts: 196
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Re: Cannot access email
Another reason to be thankful for forums such as this one then eh
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09-03-2010, 12:18
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#11
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Inactive
Join Date: Jan 2007
Location: Macclesfield, Ches
Posts: 35
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Re: Cannot access email
Quote:
Originally Posted by III
Another reason to be thankful for forums such as this one then eh
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Certainly is! Thank you
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09-03-2010, 12:44
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#12
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Inactive
Join Date: Apr 2006
Posts: 7
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Re: Cannot access email
I understand the problem to be that their server has gone down but it's heading for 4 hours now and beginning to be annoying ..
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09-03-2010, 13:05
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#13
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Inactive
Join Date: Nov 2007
Location: Middlesbrough
Age: 61
Services: Cable Modem 60MB
2 TiVo Box's one, 1TB the other 500GB
Plus Phone from NTL
Posts: 375
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Re: Cannot access email
Just got off the phone with Virgin Media and the lady from CSC sed that all email accounts are off line, it was only ntlworld.com accounts be for but my account is ntlworld.com so I am annoyed to say the least. I can not get ADSL on my line withe it having a permanent fault on the line or I would be off to a new ISP.
Link to: Service Status
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09-03-2010, 13:07
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#14
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Inactive
Join Date: Nov 2003
Location: Kirkby in Ashfield
Age: 73
Services: XL broadband 60Mb Virgin free TV + Telephone
HTC Desire S
Posts: 262
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Re: Cannot access email
Appears may be back online as just managed to get my mail on all accounts.
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09-03-2010, 13:23
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#15
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Inactive
Join Date: Apr 2006
Posts: 7
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Re: Cannot access email
Yes seems back up again just before the 4 hours was up LOL
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