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Problem checking web mail
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Old 23-03-2017, 09:10   #46
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Re: Problem checking web mail

Getting on for 18 hours since I last had access to the email service

Ridiculous
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Old 23-03-2017, 12:04   #47
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Re: Problem checking web mail

Fault fix time extended again was 10am then 11am now it's noon....
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Old 23-03-2017, 12:12   #48
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Re: Problem checking web mail

Quote:
Originally Posted by Gavin-D View Post
Fault fix time extended again was 10am then 11am now it's noon....
Ditto.
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Old 23-03-2017, 12:40   #49
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Re: Problem checking web mail

Quote:
Originally Posted by Gavin-D View Post
Fault fix time extended again was 10am then 11am now it's noon....

It is better that VM take the extra time and hopefully make a pertinent fix.
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Old 23-03-2017, 12:52   #50
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Re: Problem checking web mail

Quote:
Originally Posted by Ken W View Post
It is better that VM take the extra time and hopefully make a pertinent fix.
That'll be a first!
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Old 23-03-2017, 13:11   #51
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Re: Problem checking web mail

Quote:
Originally Posted by Ken W View Post
It is better that VM take the extra time and hopefully make a pertinent fix.
We should be so lucky this is a long standing fault since they left google

---------- Post added at 12:11 ---------- Previous post was at 12:05 ----------

Quote:
Originally Posted by Gavin-D View Post
Fault fix time extended again was 10am then 11am now it's noon....
Now 16:00...
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Old 23-03-2017, 13:41   #52
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Re: Problem checking web mail

Quote:
Originally Posted by Gavin-D View Post
We should be so lucky this is a long standing fault since they left google

---------- Post added at 12:11 ---------- Previous post was at 12:05 ----------



Now 16:00...

Sounds as if it is taking longer than they though to fix the problem.
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Old 23-03-2017, 13:44   #53
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Re: Problem checking web mail

Perhaps they should put a year in the estimate to. I'm getting cynical I think.
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Old 23-03-2017, 14:32   #54
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Re: Problem checking web mail

Fix time now Tuesday 28th March at noon....
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Old 23-03-2017, 14:56   #55
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Re: Problem checking web mail

Quote:
Originally Posted by Gavin-D View Post
Fix time now Tuesday 28th March at noon....
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Old 23-03-2017, 15:46   #56
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Re: Problem checking web mail

Quote:
Originally Posted by Ken W View Post
It is better that VM take the extra time and hopefully make a pertinent fix.
In the world of IT, there's no such thing. Anything can (will) break, anything can go wrong.

As I've said before in this thread, I strongly advise ANYONE still using an ISP email address to begin the migration to another email provider.

Do it now while you still have access to your emails, or you'll be sorry you didn't if you ever decide to leave Virgin.

Worse than that, when I worked for Virgin on more than one occasion I dealt with customers who simply lost their email address through no fault of their own. A migration that went wrong, a fault that resulted in all their data being lost, all sorts of reasons.

I implore all of you, go set up an email account right now while you're waiting and as soon as you get access to your Virgin mails, set them to forward all incoming emails to your new address.
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Old 23-03-2017, 18:29   #57
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Re: Problem checking web mail

Back to the good old 'We're making some essential changes holding page'

We’re doing some work on My Virgin Media at the moment as part of an upgrade to provide you with an even better service.

We're sorry this part of the site isn’t available at the moment. Everything will be back to normal again soon, so please come back and try again shortly.

Email isn't affected, so you can send and receive messages as normal.

If your email address ends in @virginmedia.com click here
If your email address ends in @ntlworld.com click here
If your email address ends in @blueyonder.co.uk click here
If your email address ends in @virgin.net click here

You can also still pay bills online.

Make a payment

Or here are some more links that might help:

Got a query about our products, services or ways to pay? Just visit Help and support to find the answer. Alternatively if you need to get in touch Contact us
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Old 23-03-2017, 19:05   #58
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Re: Problem checking web mail

Quote:
Originally Posted by Kushan View Post
In the world of IT, there's no such thing. Anything can (will) break, anything can go wrong.

As I've said before in this thread, I strongly advise ANYONE still using an ISP email address to begin the migration to another email provider.

Do it now while you still have access to your emails, or you'll be sorry you didn't if you ever decide to leave Virgin.

Worse than that, when I worked for Virgin on more than one occasion I dealt with customers who simply lost their email address through no fault of their own. A migration that went wrong, a fault that resulted in all their data being lost, all sorts of reasons.

I implore all of you, go set up an email account right now while you're waiting and as soon as you get access to your Virgin mails, set them to forward all incoming emails to your new address.



Do you have a suggested email provider?
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Old 23-03-2017, 19:51   #59
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Re: Problem checking web mail

Gmail. I don't recall a problem in the several years I have used them. My previous ntlworld accounts are redirected to Gmail
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Old 23-03-2017, 20:09   #60
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Re: Problem checking web mail

Forget web-mail Use a proper mail client like Thunderbird and keep a copy of the mail on your machine. Then you're unlikely to lose them.

Now with smtp authentication you can send mail from any access point like local Wi-Fi.
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