Problem checking web mail
23-03-2017, 08:10
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#46
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Problem checking web mail
Getting on for 18 hours since I last had access to the email service
Ridiculous
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23-03-2017, 11:04
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#47
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Problem checking web mail
Fault fix time extended again was 10am then 11am now it's noon....
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23-03-2017, 11:12
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#48
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,316
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Re: Problem checking web mail
Quote:
Originally Posted by Gavin-D
Fault fix time extended again was 10am then 11am now it's noon....
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Ditto.
__________________
“The only lesson you can learn from history is that it repeats itself”
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23-03-2017, 11:40
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#49
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,116
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Re: Problem checking web mail
Quote:
Originally Posted by Gavin-D
Fault fix time extended again was 10am then 11am now it's noon....
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It is better that VM take the extra time and hopefully make a pertinent fix.
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23-03-2017, 11:52
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#50
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,666
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Re: Problem checking web mail
Quote:
Originally Posted by Ken W
It is better that VM take the extra time and hopefully make a pertinent fix.
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That'll be a first!
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23-03-2017, 12:11
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#51
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Problem checking web mail
Quote:
Originally Posted by Ken W
It is better that VM take the extra time and hopefully make a pertinent fix.
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We should be so lucky this is a long standing fault since they left google
---------- Post added at 12:11 ---------- Previous post was at 12:05 ----------
Quote:
Originally Posted by Gavin-D
Fault fix time extended again was 10am then 11am now it's noon....
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Now 16:00...
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23-03-2017, 12:41
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#52
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,116
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Re: Problem checking web mail
Quote:
Originally Posted by Gavin-D
We should be so lucky this is a long standing fault since they left google
---------- Post added at 12:11 ---------- Previous post was at 12:05 ----------
Now 16:00...
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Sounds as if it is taking longer than they though to fix the problem.
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23-03-2017, 12:44
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#53
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cf.addict
Join Date: Mar 2007
Location: staffordshire
Services: virgin tv phone and broadband
giff gaff mobile
Posts: 280
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Re: Problem checking web mail
Perhaps they should put a year in the estimate to. I'm getting cynical I think.
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23-03-2017, 13:32
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#54
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Problem checking web mail
Fix time now Tuesday 28th March at noon....
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23-03-2017, 13:56
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#55
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,316
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Re: Problem checking web mail
Quote:
Originally Posted by Gavin-D
Fix time now Tuesday 28th March at noon....
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__________________
“The only lesson you can learn from history is that it repeats itself”
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23-03-2017, 14:46
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#56
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Problem checking web mail
Quote:
Originally Posted by Ken W
It is better that VM take the extra time and hopefully make a pertinent fix.
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In the world of IT, there's no such thing. Anything can (will) break, anything can go wrong.
As I've said before in this thread, I strongly advise ANYONE still using an ISP email address to begin the migration to another email provider.
Do it now while you still have access to your emails, or you'll be sorry you didn't if you ever decide to leave Virgin.
Worse than that, when I worked for Virgin on more than one occasion I dealt with customers who simply lost their email address through no fault of their own. A migration that went wrong, a fault that resulted in all their data being lost, all sorts of reasons.
I implore all of you, go set up an email account right now while you're waiting and as soon as you get access to your Virgin mails, set them to forward all incoming emails to your new address.
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23-03-2017, 17:29
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#57
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Problem checking web mail
Back to the good old 'We're making some essential changes holding page'
We’re doing some work on My Virgin Media at the moment as part of an upgrade to provide you with an even better service.
We're sorry this part of the site isn’t available at the moment. Everything will be back to normal again soon, so please come back and try again shortly.
Email isn't affected, so you can send and receive messages as normal.
If your email address ends in @virginmedia.com click here
If your email address ends in @ntlworld.com click here
If your email address ends in @blueyonder.co.uk click here
If your email address ends in @virgin.net click here
You can also still pay bills online.
Make a payment
Or here are some more links that might help:
Got a query about our products, services or ways to pay? Just visit Help and support to find the answer. Alternatively if you need to get in touch Contact us
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23-03-2017, 18:05
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#58
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,116
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Re: Problem checking web mail
Quote:
Originally Posted by Kushan
In the world of IT, there's no such thing. Anything can (will) break, anything can go wrong.
As I've said before in this thread, I strongly advise ANYONE still using an ISP email address to begin the migration to another email provider.
Do it now while you still have access to your emails, or you'll be sorry you didn't if you ever decide to leave Virgin.
Worse than that, when I worked for Virgin on more than one occasion I dealt with customers who simply lost their email address through no fault of their own. A migration that went wrong, a fault that resulted in all their data being lost, all sorts of reasons.
I implore all of you, go set up an email account right now while you're waiting and as soon as you get access to your Virgin mails, set them to forward all incoming emails to your new address.
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Do you have a suggested email provider?
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23-03-2017, 18:51
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#59
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cf.geek
Join Date: Feb 2007
Location: Mansfield Woodhouse NG19
Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone
Posts: 541
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Re: Problem checking web mail
Gmail. I don't recall a problem in the several years I have used them. My previous ntlworld accounts are redirected to Gmail
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23-03-2017, 19:09
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#60
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 67
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 11,001
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Re: Problem checking web mail
Forget web-mail Use a proper mail client like Thunderbird and keep a copy of the mail on your machine. Then you're unlikely to lose them.
Now with smtp authentication you can send mail from any access point like local Wi-Fi.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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