150M Broadband woes for many

Taf · 20-12-2016, 18:51

http://downdetector.co.uk/problems/virgin-media

Even the Daily Mail has picked up on it....

http://www.dailymail.co.uk/sciencete...uary-2017.html

It's not just the 200M service, but I can't post without setting a prefix...

sollp · 20-12-2016, 19:02

Quote:

Originally Posted by Taf

http://downdetector.co.uk/problems/virgin-media

Even the Daily Mail has picked up on it....

http://www.dailymail.co.uk/sciencete...uary-2017.html

It's not just the 200M service, but I can't post without setting a prefix...

People complaining of faults, can't see how this is news really

alanbjames · 20-12-2016, 20:29

Whats meant to be the issue? as im not having any noticable problems.

Glesga · 20-12-2016, 20:46

Quote:

Originally Posted by sollp

People complaining of faults, can't see how this is news really

The comments on down detector page are hilarious.

jb66 · 20-12-2016, 22:14

I keep seeing this post but have no idea what it is related to

sollp · 20-12-2016, 22:55

Quote:

Originally Posted by alanbjames

Whats meant to be the issue? as im not having any noticable problems.

There isnt,"AN" issue but people who are complaining of various faults and some are having genuine poor service.

vincerooney · 21-12-2016, 12:01

Quote:

Originally Posted by alanbjames

Whats meant to be the issue? as im not having any noticable problems.

Its in different areas and its dependent on if your area is oversubscribed. You are very, very lucky.

My area has too many customers so after 5pm i can barely get 1mbps. I'm meant to be on 150mbps.

Im quoted a "review" date of 2 months in advance. Once we get a few weeks near to this "review date" it automatically adds 2 months on. Nothing is ever done. The review date is pushed back over and over again. More customers are added to my area so speeds get slower. No one seems to know when a fix would ever be done.

This originally started 3 years ago. I reported it summer 2013. Every 2 months the review date is pushed back the generic 2 months. Its gotten much worse now

I doubt it'll ever be fixed. Maybe vm dont have the money to?

I call up once a month and get a generic refund for my broadband. Its so frustrating. So many people also suffering with utilisation issues.

Count yourself very lucky

Martin_D · 21-12-2016, 12:12

Well I have a ongoing snr problem for the last 9 months, Am at my wits end

Taf · 21-12-2016, 13:13

Our 12 month+ fault has finally been fixed, supposedly because different departments started talking together.

vincerooney · 21-12-2016, 13:18

Quote:

Originally Posted by Taf

Our 12 month+ fault has finally been fixed, supposedly because different departments started talking together.

Im in area 1 and they've just done knowsley according to someone which is near me. I'm hoping they'll fix the rest of the area soon and do the liverpool area. 3 years. Many, many complaint letters.

I keep challenging them about why they keep pushing the review date automatically 2 months and why its not been dealt with for 3 years. But no one can give me a reason.

Its like no one talks or plans anything and some computer system is just programmed to add 60 days on when it gets too close to the fix date

Mythica · 21-12-2016, 14:35

I can never see it getting fixed fully. Even if it does get fixed then the next round of free speed updates (if there is any) will just mean more problems. I doubt it will help now the V6 uses your broadband rather than its own dedicated one. All the while they are still signing up new customers offering them 200Mb knowing they can't deliver it at peak times in some areas. I've had the argument on the community forums with staff and superusers, some Virgin Media customers are still on 152Mb waiting for the free speed upgrade to 200Mb. My area was originally planned for the free upgrade in December 2015 I believe. It now says December 2016 which isn't going to happen with Christmas and new year around the corner plus a "review" date of 5th of April 2017 for high utilisation in the area. The argument was they are bringing in new customers on 200Mb in my area but can only offer me 200Mb if I upgrade to 200Mb which could cost more yet they are adding to the problem by adding new customers.

To add insult to injury the official price for a V6 for 152Mb users is £99.95 simply because they aren't on 200Mb as they are still waiting for the free speed upgrade that was announced late 2015 and it's now nearly 2017. To get the price of £49.95 you are told (unless you phone and complain but not sure how far that would get you) to upgrade to 200Mb which not only costs more but you'll be unable to reach those speeds at peak times because of high utilisation in the area which is the reason why your not on 200Mb in the first place as they won't give you the free upgrade as the network isn't ready unless you're willing to part with your money.

Part of the above affects me while some of it does not. When the V6 was officially launched I phoned up and went from the old style VIP to the new style VIP which takes us to 200Mb and saved us money. But there will certainly be other users out there that this will affect and it's just an endless circle of dates and arguments.

vincerooney · 21-12-2016, 14:56

Quote:

Originally Posted by Mythica

I can never see it getting fixed fully. Even if it does get fixed then the next round of free speed updates (if there is any) will just mean more problems. I doubt it will help now the V6 uses your broadband rather than its own dedicated one. All the while they are still signing up new customers offering them 200Mb knowing they can't deliver it at peak times in some areas. I've had the argument on the community forums with staff and superusers, some Virgin Media customers are still on 152Mb waiting for the free speed upgrade to 200Mb. My area was originally planned for the free upgrade in December 2015 I believe. It now says December 2016 which isn't going to happen with Christmas and new year around the corner plus a "review" date of 5th of April 2017 for high utilisation in the area. The argument was they are bringing in new customers on 200Mb in my area but can only offer me 200Mb if I upgrade to 200Mb which could cost more yet they are adding to the problem by adding new customers.

To add insult to injury the official price for a V6 for 152Mb users is £99.95 simply because they aren't on 200Mb as they are still waiting for the free speed upgrade that was announced late 2015 and it's now nearly 2017. To get the price of £49.95 you are told (unless you phone and complain but not sure how far that would get you) to upgrade to 200Mb which not only costs more but you'll be unable to reach those speeds at peak times because of high utilisation in the area which is the reason why your not on 200Mb in the first place as they won't give you the free upgrade as the network isn't ready unless you're willing to part with your money.

Part of the above affects me while some of it does not. When the V6 was officially launched I phoned up and went from the old style VIP to the new style VIP which takes us to 200Mb and saved us money. But there will certainly be other users out there that this will affect and it's just an endless circle of dates and arguments.

My word i completely am in the same boat as you! Thank heavens its not just me.

High utilisation in my area. Ongoing 3 and a half years. Review date now february.

I'm on 152Mbps currently. My "free speed upgrade" is due between december 2016 and december 2016. Again i cannot see this at all happening.

I was told i could not get a v6 on the cheaper price as im not on the vivid 200 package. I kept trying to explain the reason i'm not is you havent given me the free upgrade yet. They didnt really seem to understand my point!

We're basically being punished two fold:

1) for living in a popular area with too many customers (northern towns being hit the most as vm seem to only be fixing down south)
2) not being important enough to have the free upgrade yet. (so we need to pay more money as a result of being ignored for several years...to get a v6)

Synthetic · 21-12-2016, 15:47

I've seen this reported a few places, they make it sound like ALL virgin media customers are going to have no broadband over Xmas, but it appears it's "only" around London.

No issues here btw

ccarmock · 21-12-2016, 18:22

I am certainly seeing a slowdown just south of London fed from Croydon & via New Malden. I have the business 200 Mb/s service and currently achieving around 60 Mb/s, prior to this week it was rock solid at 200 Mb/s pretty much anytime.

Cromulent · 21-12-2016, 18:40

I'm in Surrey and have just run a speed test. I got 156Mbits/sec down and 20Mbits/sec up. So not that bad but last week I was getting over 200Mbits/sec down so I guess with everyone starting the Christmas holidays the internet is getting hammered more than normal.

I've only just switched back to Virgin Media after being with Sky for a few months and I'm much happier on Virgin Media than I was when I was with Sky. At least my connection doesn't keep dropping out all the time now and I'm able to stream on Twitch.tv with a rock solid connection.