Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Horrific service

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin & O2 Mobile Service

Horrific service
Reply
 
Thread Tools
Old 28-11-2016, 17:55   #1
Horrorhead
Inactive
 
Join Date: Nov 2016
Posts: 3
Horrorhead is an unknown quantity at this point
Horrific service

Tried to upgrade 2 mobile phones at the end of september, was sent one phone fine but the other should have been a sony xperia but was sent a nokia 215, tried to arrange to have it returned and was basically accused of stealing the sony. I was told they would send a jiffy bag to return nokia which never arrived, rung again and another was sent but the paperwork inside said was returning sony phone, rung again and another bag was sent,finally returned nokia only to have it sent back to my home saying that i was meant to return a microsoft phone ??
At this point i have been promised over 10 jiffy bags that have never arrived, have been hung up on by customer services and had complaints dept ringing and saying it was being sorted. I have now told them that i want to send everything back and have nothing to do with the company.
Unsurprisingly to send everything back requires another jiffy bag which at this point i have been 'told' has been sent out twice but still haven't received anything but more promotional literature.
I am at the end of my tether and considering legal action, can anyone offer any advice or recommendations for bringing this matter to a swift conclusion.
Horrorhead is offline   Reply With Quote
Advertisement
Old 28-11-2016, 20:29   #2
pip08456
Sad Doig Fan!
 
pip08456's Avatar
 
Join Date: Aug 2007
Location: Barry South Wales
Age: 67
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,646
pip08456 has a nice shiny starpip08456 has a nice shiny star
pip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny star
Re: Horrific service

If you've cancelled your contract don't worry about jiffy bags. Leave it up to them to contact you now.
pip08456 is offline   Reply With Quote
Old 28-11-2016, 23:02   #3
Horrorhead
Inactive
 
Join Date: Nov 2016
Posts: 3
Horrorhead is an unknown quantity at this point
Re: Horrific service

unfortunately they won t cancel the contract until they get the phones back and i'm concerned that because the one correct phone i received is over the 14 day grace period i will be charged full price of phone
Horrorhead is offline   Reply With Quote
Old 02-12-2016, 13:22   #4
Horrorhead
Inactive
 
Join Date: Nov 2016
Posts: 3
Horrorhead is an unknown quantity at this point
Re: Horrific service

Time for an update, have finally received a jiffy bag to send back all the items but surprise surprise another problem, the paperwork attached to the jiffy bag says that i am to return a 'Sony Xperia E5' which was the phone i was supposed to have received in the first place.!!

As i have experienced at an earlier date if i just put all phones in the jiffy bag anyway they will just be returned as they are not the phones discussed.

Is this company that inept or am i being strung along just so i carry on paying my monthly fee.

I have now requested a letter of deadlock as i am going round in circles.
Horrorhead is offline   Reply With Quote
Old 02-12-2016, 14:16   #5
Ken W
cf.mega poster
 
Ken W's Avatar
 
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,112
Ken W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful one
Re: Horrific service

Quote:
Originally Posted by Horrorhead View Post
Time for an update, have finally received a jiffy bag to send back all the items but surprise surprise another problem, the paperwork attached to the jiffy bag says that i am to return a 'Sony Xperia E5' which was the phone i was supposed to have received in the first place.!!

As i have experienced at an earlier date if i just put all phones in the jiffy bag anyway they will just be returned as they are not the phones discussed.

Is this company that inept or am i being strung along just so i carry on paying my monthly fee.

I have now requested a letter of deadlock as i am going round in circles.

A case of the left hand not knowing what the right hand is doing
Ken W is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 12:32.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.