Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Broadband down, 13 hours and counting

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service

Broadband down, 13 hours and counting
Reply
 
Thread Tools
Old 15-07-2017, 12:02   #1
flatley
Inactive
 
Join Date: Jan 2004
Posts: 63
flatley is an unknown quantity at this point
Broadband down, 13 hours and counting

Looks like VM are having issues again. London, certainly area 20, and other parts of the country have a complete loss if service.

ETA for fix 16:00 today 15th July according to their status doodad page.

Just an observation if anyone was wondering.
flatley is offline   Reply With Quote
Advertisement
Old 15-07-2017, 12:21   #2
Gavin-D
cf.mega poster
 
Join Date: Mar 2010
Posts: 1,871
Gavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these parts
Re: Broadband down, 13 hours and counting

Outage map
Attached Images
File Type: png 564564.png (416.4 KB, 76 views)

Last edited by Gavin-D; 15-07-2017 at 12:25.
Gavin-D is offline   Reply With Quote
Old 15-07-2017, 16:59   #3
flatley
Inactive
 
Join Date: Jan 2004
Posts: 63
flatley is an unknown quantity at this point
Re: Broadband down, 13 hours and counting

ETA now 20:00
flatley is offline   Reply With Quote
Old 15-07-2017, 23:12   #4
Albie
Inactive
 
Albie's Avatar
 
Join Date: Jan 2005
Location: Belfast
Posts: 227
Albie is on a distinguished roadAlbie is on a distinguished road
Re: Broadband down, 13 hours and counting

Mine has been off and on for the last two weeks. Off for the whole day on Wednesday. Off again tonight for a few hours. Wtf is going on?
Albie is offline   Reply With Quote
Old 16-07-2017, 01:13   #5
Skie
a giant headend
 
Join Date: Jan 2011
Location: Liverpool
Posts: 1,166
Skie has reached the bronze age
Skie has reached the bronze ageSkie has reached the bronze ageSkie has reached the bronze ageSkie has reached the bronze ageSkie has reached the bronze ageSkie has reached the bronze ageSkie has reached the bronze age
Re: Broadband down, 13 hours and counting

Liverpool had an outage for a few hours, looks like it was fixed about 30 minutes ago.
Skie is offline   Reply With Quote
Old 16-07-2017, 02:01   #6
Paul
Dr Pepper Addict
Cable Forum Team
 
Paul's Avatar
 
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,612
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Re: Broadband down, 13 hours and counting

Actually had some issues here a few hours ago, but only on sites outside of the UK.
__________________

Baby, I was born this way.
Paul is offline   Reply With Quote
Old 16-07-2017, 09:34   #7
Albie
Inactive
 
Albie's Avatar
 
Join Date: Jan 2005
Location: Belfast
Posts: 227
Albie is on a distinguished roadAlbie is on a distinguished road
Re: Broadband down, 13 hours and counting

Off again this morning. Ridiculous.
Albie is offline   Reply With Quote
Old 16-07-2017, 12:12   #8
djmagnifique
cf.geek
 
Join Date: Jan 2006
Location: Thornaby
Age: 49
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 791
djmagnifique has a reputation beyond reputedjmagnifique has a reputation beyond reputedjmagnifique has a reputation beyond reputedjmagnifique has a reputation beyond reputedjmagnifique has a reputation beyond reputedjmagnifique has a reputation beyond reputedjmagnifique has a reputation beyond reputedjmagnifique has a reputation beyond reputedjmagnifique has a reputation beyond reputedjmagnifique has a reputation beyond reputedjmagnifique has a reputation beyond reputedjmagnifique has a reputation beyond reputedjmagnifique has a reputation beyond repute
Re: Broadband down, 13 hours and counting

Mine has been up and down the last few days but is really bad this morning. I'm in the Teesside area, anyone else around here having problems?
djmagnifique is offline   Reply With Quote
Old 16-07-2017, 13:24   #9
Gavin-D
cf.mega poster
 
Join Date: Mar 2010
Posts: 1,871
Gavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these parts
Re: Broadband down, 13 hours and counting

Quote:
Originally Posted by djmagnifique View Post
Mine has been up and down the last few days but is really bad this morning. I'm in the Teesside area, anyone else around here having problems?
I'm in Co Durham no issues with the broadband for a few weeks now phone-lines were off and on here for 3 days earlier in the week

I think the biggest issue is too many people are getting connection to the network and it can't cope
Gavin-D is offline   Reply With Quote
Old 16-07-2017, 15:43   #10
maevvy
Inactive
 
Join Date: Sep 2008
Posts: 18
maevvy is an unknown quantity at this point
Re: Broadband down, 13 hours and counting

I'm in Liverpool. Internet went down at roughly 10pm last night. Came back up for all of half an hour (If that) then went down again. Has been intermittent ever since. Finally fully down again. Service status says that apparently will be fixed around 4pm.

Phoning them has been.... Challenging to say the least.
maevvy is offline   Reply With Quote
Old 16-07-2017, 21:17   #11
ccarmock
cf.geek
 
Join Date: Jun 2008
Posts: 804
ccarmock has entered a golden reputation eraccarmock has entered a golden reputation eraccarmock has entered a golden reputation eraccarmock has entered a golden reputation eraccarmock has entered a golden reputation eraccarmock has entered a golden reputation eraccarmock has entered a golden reputation eraccarmock has entered a golden reputation eraccarmock has entered a golden reputation eraccarmock has entered a golden reputation eraccarmock has entered a golden reputation era
Re: Broadband down, 13 hours and counting

been having problems in South London also - intermittent connectivity this evening - loss of sync T3/T4 errors and loss of both upstream channels (all 16 downstreams stay locked) then then a full sync loss. Seems stable again now - but been very intermittent from late afternoon.
ccarmock is offline   Reply With Quote
Old 16-07-2017, 21:38   #12
Gavin-D
cf.mega poster
 
Join Date: Mar 2010
Posts: 1,871
Gavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these partsGavin-D is just so famous around these parts
Re: Broadband down, 13 hours and counting

Is it possible to check for T3/T4 errors on the hub 3 like you can on super hub 2?
Gavin-D is offline   Reply With Quote
Old 16-07-2017, 23:05   #13
RobboEdin
cf.mega poster
 
RobboEdin's Avatar
 
Join Date: Oct 2009
Posts: 2,065
RobboEdin has reached the bronze age
RobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze age
Re: Broadband down, 13 hours and counting

T3/T4 are one of the very few things reported in a Hub 3.0 log.
RobboEdin is offline   Reply With Quote
Old 16-07-2017, 23:58   #14
Skie
a giant headend
 
Join Date: Jan 2011
Location: Liverpool
Posts: 1,166
Skie has reached the bronze age
Skie has reached the bronze ageSkie has reached the bronze ageSkie has reached the bronze ageSkie has reached the bronze ageSkie has reached the bronze ageSkie has reached the bronze ageSkie has reached the bronze age
Re: Broadband down, 13 hours and counting

Certainly the Liverpool outages seem more like core network issues rather than local node problems. Modem was still connected to the VM network, nothing looked amiss, there was simply no internet connectivity.
Skie is offline   Reply With Quote
Old 17-07-2017, 10:00   #15
vm_tech
cf.addict
 
Join Date: May 2010
Posts: 336
vm_tech is a name known to allvm_tech is a name known to allvm_tech is a name known to allvm_tech is a name known to allvm_tech is a name known to allvm_tech is a name known to allvm_tech is a name known to allvm_tech is a name known to all
Re: Broadband down, 13 hours and counting

Quote:
Originally Posted by Skie View Post
Certainly the Liverpool outages seem more like core network issues rather than local node problems. Modem was still connected to the VM network, nothing looked amiss, there was simply no internet connectivity.
That would more like be poor SNRs on either downstreams (maybe a faulty amplifier) or extremely poor upstream SNRs
vm_tech is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 15:06.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.