wireless router - not working with virgin - Page 2

robertdanmorris · 24-09-2007, 11:09

yes that works, and i tried cloning the mac as well - to no avail!

MovedGoalPosts · 24-09-2007, 11:34

Every time you swap the device directly connected tot he modem, the modem will need to be rebooted, along with the device that's connected - both must be turned off, modem powered on first (allow to settle) then the connected device. By connected device I mean computer, router or whatever.

Only one device can be directly connected to the modem at a time, thus if you have used USB, that needs to be unplugged, and there can only be one ethernet cable out of the modem which can only connect into a Router WAN port, or a single PC. Don't try and use a switch or anything else between a modem and the PC.

If when you've plugged in the router, and rebooted, nothing will connect to the modem, try swapping out the ethernet lead you are using. It just might be that that is faulty.

When you are not using the router, i.e. posting this, presumably you are using ethernet via the modem? If so it confirms nothing is wrong with the modem, but would start to point at the router being faulty.

robertdanmorris · 24-09-2007, 13:01

thanks for the help, i've been using an ethernet lead - that worked from modem to comp so i can't see it being faulty (though i'll use another), but i'll try it all again, restarting the lot and checking if the modem works as well. When i turn on the modem, do i have it connected to the turned off router, or turn on modem then router then connect them?

thanks for your help guys, i really appreciate it!

MovedGoalPosts · 24-09-2007, 13:09

Power everything off, change over your connections to the setup you will want so that it is all plugged in, then power up modem (allow to settle), power router (allow to settle) then computer (s).

When you have the router connected to the modem, are the lights on both the modem and router indicating there is a connection?

All Virgin Media home connnections are using dynamic IP addresses. Thus the router should be set to automatically obtain IP addresses from the modem, and equally your PC should be set to automatically obtain IP addresses. Nothing should be static.

robertdanmorris · 24-09-2007, 23:50

tried everything, reset router, then it still didn't work, tried a new way, router first! and it worked! router on, setlled, then modem, then computer! all other ways didn't work! very odd but it's all good now! thanks for your help!

MovedGoalPosts · 25-09-2007, 00:33

Glad it's going, even if you had to be a bit unorthadox. I suppose that's the lesson: IT has a mind of it's own sometimes

popper · 25-09-2007, 09:45

Quote:

Originally Posted by robertdanmorris

tried everything, reset router, then it still didn't work, tried a new way, router first! and it worked! router on, setlled, then modem, then computer! all other ways didn't work! very odd but it's all good now! thanks for your help!

glad you get it functioning at last, was going to reply last night but didnt find the time.

iv seen this happen several times and the main thing is that people forget that in effect the (wireless)router directly connected to the CM then becomes the master routeing PC, and so you need to treat it that way, as in, get into its internal web interface from any pc on the lan and run your connection ping etc, tests directly from that router to see if its currect settings from the CM are infact valid and getting out.

another thing i find almost always works with these problems you have had is, rather than clone the mac address of your PC NC into the router, do it the other way around, that is, take the MAC on the (wireless)router, and put that MAC into the
CM<===>widowsPC-NC1 card, without the router in place.

that way you are confirming that the direct CM to PC is infact working as it should , THEN , you would reset the MAC of the internal PC NC, put the (wireless)router back into the chain and the VM system should then already know the new (wireless)router MAC as it thinks it was just working fine with that MAC earlyer.

CM<===>(wireless)router<===>pc's pluged into the routers rj45 or wireless connected.

then go back into the routers internal web server pages and run your ping tests directly there.

and in the case of VM that you do infact now have a valid WAN IP (it should as its just gave out that IP to the faked direct MAC) and the DNS servers are auto set right, 194.168.4.100, 194.168.8.100

as long as you can access the (Wireless)routers LAN side IP from the (wireless)LAN then you should have a page there with at least a ping capability.

and you should also be able to get to the CM with the internal LAN http://192.168.100.1
if you can get through to the NTL250/VM badged CM pages there is also an option to reset it remotely LAN side, so again no real need to wait for your room mate to return to get access to the room and recycle the power.

rinse,repeate.....