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Outage TW7 - No TV Etc
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Old Yesterday, 13:53   #16
toady
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Re: Outage TW7 - No TV Etc

If someone doesn't like customer service being overseas, they should move to a service that only has UK call centres

The only way management will identify that overseas call centres are costing them business.

I've never found overseas customer service rude, they are limited in what they can do because they must follow the rules laid out to them
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Old Yesterday, 18:57   #17
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Re: Outage TW7 - No TV Etc

toady.
If companies had more CS offices in the UK, it might reduce the job queue. All these companies want is cheap labour. While the company makes huge profits off our backs. Don't want to be rude. But that the truth
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Old Yesterday, 20:57   #18
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Re: Outage TW7 - No TV Etc

Quote:
Originally Posted by toady View Post
If someone doesn't like customer service being overseas, they should move to a service that only has UK call centres

The only way management will identify that overseas call centres are costing them business.

I've never found overseas customer service rude, they are limited in what they can do because they must follow the rules laid out to them

What a load of tosh that is, do you really think customers of various companies know before they subscribe to those companies for their business that they have overseas call centres?
Do you expect people to say " oh wait a minute" before I sign up to Virgin Media/ Sky i'm going to check that there call centres are in the UK, jesus H!
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