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Final bill from VM
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Old 07-11-2017, 18:05   #1
rovert
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Angry Final bill from VM

On 12 October 2017 I gave 30 days notice to VM after deciding to move to a new provider following the latest inflation busting price rise. As I paid 12 months line rental saver last December my monthly payment for super fibre 50 and talk more anytime should be 21 as I receive a discount of 8 on my 18 month contract which was due to run till next May.

Despite the fact that as a result of the notice given my contract with VM ends on 11 November I have today received a bill charging for services up to 6 December. As if this wasn't bad enough the bill is for 44.52 made up of 2.77 for "last month's changes" and 41.75 for "bundle charges 7 Nov to 6 Dec".

I am baffled by the amount of this bill as well as the period it covers especially when line rental is covered by Line Rental Saver having been paid up to 6 December. Can anyone offer any explanation for how VM might have decided that such charges are justified?
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Old 07-11-2017, 20:22   #2
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Re: Final bill from VM

Probably best asking them They've probably cocked up. Don't bother with normal CS go to customer retentions ( ' thinking of leaving' option when ringing).
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Old 07-11-2017, 22:42   #3
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Re: Final bill from VM

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Originally Posted by rovert View Post
Despite the fact that as a result of the notice given my contract with VM ends on 11 November I have today received a bill charging for services up to 6 December. As if this wasn't bad enough the bill is for 44.52 made up of 2.77 for "last month's changes" and 41.75 for "bundle charges 7 Nov to 6 Dec".
Virgin Media's billing system will generate bills as normal right up to the disconnection date.

This is because you have the option to cancel your cancellation, or change the cancellation date right up to the day it happens - and people do this regularly.

When your account disconnects, you'll get an amended bill. As the disconnection and the billing period are quite close, it'll probably mean the bill you've just been sent is cancelled and replaced by the final bill - and that's the amount that'll be taken via the Direct Debit.
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Old 08-11-2017, 11:16   #4
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Re: Final bill from VM

Thanks Ben. Let's hope the replacement bill is for a normal amount too!
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Old 08-11-2017, 21:42   #5
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Re: Final bill from VM

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Originally Posted by Mr K View Post
Probably best asking them They've probably cocked up. Don't bother with normal CS go to customer retentions ( ' thinking of leaving' option when ringing).
I decided to take your advice Mr K and phoned retentions. Of course, BenMcr was correct about the billing with a replacement bill to follow. You were right too about the cock up. Although I gave the notice on 12th October for some unknown reason they had my disconnection date down as 25th November. So at least that has been put right as a result of the phone call. Thanks Mr K.
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Old 18-11-2017, 14:36   #6
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Re: Final bill from VM

What did they say about your advance line saver rental?

I was never told this when I ordered it, but when I was thinking of leaving they said that this was not refundable under any circumstances.

Not read the t&c's, but I'd assume that death would be covered!
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Old 18-11-2017, 21:11   #7
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Re: Final bill from VM

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Originally Posted by RichardCoulter View Post
What did they say about your advance line saver rental?

I was never told this when I ordered it, but when I was thinking of leaving they said that this was not refundable under any circumstances.

Not read the t&c's, but I'd assume that death would be covered!
I wasn't too worried about the line rental saver as I knew there would be no refund but it only had a month to run. I do remember that when my Dad passed away five years ago BT refunded the outstanding period because of the circumstances.

I have now had the final final bill. The one thing I don't understand is how Virgin get away with cancelling completely a contract when a customer gives 30 days notice. My 21 a month package immediately became 41.75 when I gave notice. Surely the contract price should be honoured through the notice period.
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