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Install Delays
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Old 31-12-2016, 22:26   #1
hmig
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Install Delays

Hi Guys,

Below is a summary of event of the past weeks. IS anyone else experiencing this?

Virgin's Contractors:
1. Contractors only surveyed the site they day before my due date.
2. Contractors paperwork to virgin media was unclear.
3. 12 for contractors to come back out and complete paperwork correctly.
4. Now confirmed that they need to extend the cable 20 meters on the carriage way and 10 meters from another CATV ground box to my drive.
5. Planning not yet submitted.

Virgin Customer Service/Construction team:
1. Told it would be 5 days delay late afternoon before the morning of the visit.
2. Then told it would 6-8 weeks delay.
3. Virgin refused to call their contractors to do a proper follow up, instead sent countless emails with no reply for over a 2 weeks.
4. It now apparently takes Virgin 2 weeks to get plans for gas, water and electric. So their contractors don't drill anything they aren't meant to.
5. Refused to enable virgin anywhere TV.
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Old 02-01-2017, 16:28   #2
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Re: Install Delays

I would have thought the contractors just sweep the pavement with one of those scanners to check for services, then dig.

That's what contractors for BT do. They don't ask for plans of services before each dig.
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Old 03-01-2017, 18:50   #3
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Re: Install Delays

All contractors must have utilities stats before digging anywhere... not all contractors get all stats but the usual suspects of gas/water/electric are mandatory. Telecoms has always been a moot point as there is no requirement to protect as such, if damage occurs then the offender is normally charged by company affected.


BT contractors will have stats, they will also use scanners to detect utilities before they dig as plans are not always accurate.
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Old 04-01-2017, 02:12   #4
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Re: Install Delays

Quote:
Originally Posted by weesteev View Post
All contractors must have utilities stats before digging anywhere... not all contractors get all stats but the usual suspects of gas/water/electric are mandatory. Telecoms has always been a moot point as there is no requirement to protect as such, if damage occurs then the offender is normally charged by company affected.


BT contractors will have stats, they will also use scanners to detect utilities before they dig as plans are not always accurate.
It is also worth noting that the depth of each utility is now regulated, telecoms being the uppermost.
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Old 04-01-2017, 18:17   #5
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Re: Install Delays

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Originally Posted by pip08456 View Post
It is also worth noting that the depth of each utility is now regulated, telecoms being the uppermost.
Not so much regulated, different utilities have different depths as specified by the NJUG (National Joint Utilities Group). These are not enforceable by law but most DNO's and mains suppliers of Gas follow those by the letter of the law. Telecoms has always been a bit hit and miss but generally all operators try and abide by the suggested depths to prevent future issues with trespass/damage.

There are still many examples to this day of utilities not being installed to recommended depths, even gas mains and LV/HV electric as well.
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Old 04-01-2017, 19:09   #6
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Re: Install Delays

Quote:
Originally Posted by weesteev View Post
Not so much regulated, different utilities have different depths as specified by the NJUG (National Joint Utilities Group). These are not enforceable by law but most DNO's and mains suppliers of Gas follow those by the letter of the law. Telecoms has always been a bit hit and miss but generally all operators try and abide by the suggested depths to prevent future issues with trespass/damage.

There are still many examples to this day of utilities not being installed to recommended depths, even gas mains and LV/HV electric as well.
Some places down in Cornwall have solid granite ledge only a few inches below the surface so going any deeper is not usually an option due to the expense.
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