V+ recordings inaccessible after replacement by Tivo?
19-12-2015, 00:42
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#1
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Inactive
Join Date: Dec 2015
Location: Surrey
Services: TV
BB
Phone
Posts: 1
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V+ recordings inaccessible after replacement by Tivo?
Hi All
First post, as have just joined.
I have just received Tivo and installed it, in place of my previous V+ box.
We had a number of recordings still unwatched on the V+ box, which we hoped to see.
Prior to disconnecting the V+ box, I disconnected its white "IN" cable from Virgin, and checked whether I could then still view and play back my recordings. I found that I could.
I then went ahead and installed the Tivo.
When, a few days later, I tried to fire up my old V+ box, purely to play back these already-recorded programmes, it would not even boot up, much less display the menu of recorded programmes for me to select from.
Have I effectively now "lost" these old programmes, locked away on the drive of the V+, but inaccessible?
Any advice or work-arounds welcome.
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19-12-2015, 17:13
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#2
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Ex - McNicholas Guildford
Join Date: Sep 2010
Location: Petersfield, Hampshire, UK
Age: 33
Services: Sky Q 1TB, 2 x Sky Q Minis, Virgin Media Business Voom Fibre 2
Posts: 314
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Re: V+ recordings inaccessible after replacement by Tivo?
If as part of your upgrade the TiVo was a replacement to the vPlus then they will want it back, and the vPlus would have been cancelled / deactivated.
If you are still paying for the vPlus box then you will need to get the box reactivated to access the recordings
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19-12-2015, 18:02
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#3
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: V+ recordings inaccessible after replacement by Tivo?
Quote:
Originally Posted by DJSADERS
If as part of your upgrade the TiVo was a replacement to the vPlus then they will want it back, and the vPlus would have been cancelled / deactivated.
If you are still paying for the vPlus box then you will need to get the box reactivated to access the recordings
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I believe that they only want the V+ back if it is a Samsung, as that is capable of mpeg 4. The SA boxes can only do mpeg 2, so are of no further use.
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19-12-2015, 18:18
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#4
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Ex - McNicholas Guildford
Join Date: Sep 2010
Location: Petersfield, Hampshire, UK
Age: 33
Services: Sky Q 1TB, 2 x Sky Q Minis, Virgin Media Business Voom Fibre 2
Posts: 314
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Re: V+ recordings inaccessible after replacement by Tivo?
Quote:
Originally Posted by passingbat
I believe that they only want the V+ back if it is a Samsung, as that is capable of mpeg 4. The SA boxes can only do mpeg 2, so are of no further use.
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Yeah thats right... we still install the Samsung V+
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19-12-2015, 19:27
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#5
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cf.geek
Join Date: Jan 2006
Location: Thornaby
Age: 49
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 791
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Re: V+ recordings inaccessible after replacement by Tivo?
I think what the OP is trying to do is play the recordings from the V+ box without it being connected to the Virgin network by the white coax cable. Don't VM boxes have to be connected to the network for them to work even just to watch recordings?
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19-12-2015, 20:20
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#6
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: V+ recordings inaccessible after replacement by Tivo?
Virgin disable the vplus features on the old box when the tivo is installed, its not a doorstop
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20-12-2015, 12:08
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#7
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cf.mega poster
Join Date: Nov 2006
Location: West Herts
Services: Maxit + Movies/Sports HD (V6x2), BB350, Anytime Chatter. Freeview/Freesat HD, ASDA/Tesco PAYG
Posts: 1,855
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Re: V+ recordings inaccessible after replacement by Tivo?
Quote:
Originally Posted by passingbat
I believe that they only want the V+ back if it is a Samsung, as that is capable of mpeg 4. The SA boxes can only do mpeg 2, so are of no further use.
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The official line from the VM Community Forum team is that only TiVO's now need to be returned on the TV eqiupment side.
http://community.virginmedia.com/t5/...t/true#M127633
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20-12-2015, 14:31
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#8
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: V+ recordings inaccessible after replacement by Tivo?
Quote:
Originally Posted by djmagnifique
I think what the OP is trying to do is play the recordings from the V+ box without it being connected to the Virgin network by the white coax cable. Don't VM boxes have to be connected to the network for them to work even just to watch recordings?
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Virgin's PVRs retain some functionality if the cable is disconnected - as long they are left powered on.
They work like that so if they're is an area or cable fault, you can continue to access your recordings until it's fixed.
However if the boxes are turned off, then they require an active subscription and connection in place during start up, otherwise they won't work.
__________________
I work for Virgin Media but all views are my own.
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20-12-2015, 17:21
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#9
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: V+ recordings inaccessible after replacement by Tivo?
Quote:
Originally Posted by BenMcr
Virgin's PVRs retain some functionality if the cable is disconnected - as long they are left powered on.
They work like that so if they're is an area or cable fault, you can continue to access your recordings until it's fixed.
However if the boxes are turned off, then they require an active subscription and connection in place during start up, otherwise they won't work.
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Not if it has been replaced with a tivo, a message appears saying your v+subscription has been deactivated
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04-07-2017, 11:08
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#10
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Inactive
Join Date: Jul 2006
Posts: 2
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Re: V+ recordings inaccessible after replacement by Tivo?
Yes, as per above posts, my V+ allowed me to play my recordings after disconnection until it was powered off by accident. Then it would not reboot fully. So over a month after Virgin discontinued the V+ and I disconnected mine, I reconnected it and that was enough to allow the reboot to finish, 101 to be displayed and my recordings to reappear. Lucky? I disconnected it straight away and will now renew my attempts to copy the recordings off before the next accidental power off.
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06-07-2017, 23:03
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#11
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cf.mega poster
Join Date: Nov 2006
Location: West Herts
Services: Maxit + Movies/Sports HD (V6x2), BB350, Anytime Chatter. Freeview/Freesat HD, ASDA/Tesco PAYG
Posts: 1,855
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Re: V+ recordings inaccessible after replacement by Tivo?
Quote:
Originally Posted by Maccgordon
Yes, as per above posts, my V+ allowed me to play my recordings after disconnection until it was powered off by accident. Then it would not reboot fully. So over a month after Virgin discontinued the V+ and I disconnected mine, I reconnected it and that was enough to allow the reboot to finish, 101 to be displayed and my recordings to reappear. Lucky? I disconnected it straight away and will now renew my attempts to copy the recordings off before the next accidental power off.
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101 will work as the channel is one of only a few that are unencrypted & don't need a valid viewing card. As to whether your recordings will play, if the viewing card has been wiped off the system I doubt it.
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07-07-2017, 01:04
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#12
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Inactive
Join Date: Jul 2006
Posts: 2
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Re: V+ recordings inaccessible after replacement by Tivo?
I can confirm that AFC and BenMcr are correct in saying that recordings will still play when the V+ is disconnected by removing its cable. The recordings are stored locally on the V+
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08-07-2017, 18:25
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#13
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cf.mega poster
Join Date: Jan 2008
Posts: 10,082
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Re: V+ recordings inaccessible after replacement by Tivo?
Are recordings also stored locally with the TiVo/V6?
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09-07-2017, 10:55
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#14
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cf.addict
Join Date: Jan 2008
Location: Earth
Services: Virgin TV 360
Virgin 500Mb FTTP -AX86+AC86U AIMesh - O2 Mobile
Posts: 421
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Re: V+ recordings inaccessible after replacement by Tivo?
FYI, This thread is quite old (~18 Months) and "AFC" never replied.
You should always watch the old recordings before you upgrade on any TV service as you are unlikely to be able to get them back.
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