11-09-2017, 19:00
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#1
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Inactive
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Amazon order query
Way back in Feb we placed an order for 3 items with Amazon. Two arrived but we got a message saying the third had not yet been despatched and they'd update us when the item was on its way. To be honest we forgot all about it until now when I was browsing our past orders and found the item sill showing as 'open'. I checked to see if it has been withdrawn but it's showing as being currently available within a few days so I'm wondering why the order hasn't been fulfilled? Can anyone explain?
TIA as always.
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11-09-2017, 19:06
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#2
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Believe in yourself ...
Join Date: Dec 2013
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Re: Amazon order query
You could try phoning Amazon and explaining the situation you find yourself in Osem.
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11-09-2017, 20:02
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#3
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Re: Amazon order query
Quote:
Originally Posted by weenie
You could try phoning Amazon and explaining the situation you find yourself in Osem.
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I hate contacting them to be honest so thought I'd ask here first.
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11-09-2017, 20:37
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#4
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Dr Pepper Addict
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Re: Amazon order query
Quote:
Originally Posted by Osem
I checked to see if it has been withdrawn but it's showing as being currently available within a few days so I'm wondering why the order hasn't been fulfilled? Can anyone explain?
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I doubt anyone here has access to Amazons stock system, but dont be fooled by "available within a few days".
Items can be on that status for many months, as yours likely has been. Contact the seller if you want to know for sure.
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11-09-2017, 21:18
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#5
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Re: Amazon order query
Quote:
Originally Posted by Paul M
I doubt anyone here has access to Amazons stock system, but dont be fooled by "available within a few days".
Items can be on that status for many months, as yours likely has been. Contact the seller if you want to know for sure.
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Lol I wasn't suggesting anyone had access to the stock system, just wondering if this is a common problem/glitch for whatever reason. e.g. after a period, open orders just get left that way unless the buyer does something.
Looking at the current sellers and prices just now, I think the problem is that the prices have gone up quite a lot since our order was placed so whist the product is still available (and there are people confirming deliveries within the last few days) it's nowhere near the price when we ordered it. I dare say Amazon have that covered in their T's & C's...
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12-09-2017, 11:23
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#6
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Virgin Media Employee
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Re: Amazon order query
Amazon themselves are usually very good with dealing with issue. Fear not to contact them.
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I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.
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12-09-2017, 11:33
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#7
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CF Resident Dog
Join Date: Mar 2005
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Re: Amazon order query
Just go into your orders and click on contact seller, nothing to fear about and you have probably paid for it so don't leave it any longer.
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Last edited by SnoopZ; 12-09-2017 at 11:49.
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12-09-2017, 12:37
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#8
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Re: Amazon order query
Thanks guys, as it was supposed to be fulfilled by Amazon I didn't think they'd charge my account until the item was despatched. I'll check my records to see whether the whole amount was taken.
I have dealt with Amazon before but found it a rather time consuming process so thought it'd be easier to get some feedback here before doing that. If I have been charged then obviously I'll have to take it up but would that be the seller or Amazon?
Update:
Just been trawling through my credit card records and found out that we were never charged for the item. It's evidently not been fulfilled because the price has gone up considerably after the order. Pity they didn't just tell us the order was being cancelled but there we are.
Cheers anyway.
Last edited by Osem; 12-09-2017 at 13:03.
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12-09-2017, 13:08
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#9
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Sad Doig Fan!
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Re: Amazon order query
Just contact them by email and ask on the status of your order as the order was accepted.
Amazon has a contractual obligation to fulfill the order they accepted.
Don't winge, DO!
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12-09-2017, 13:40
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#10
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Re: Amazon order query
Quote:
Originally Posted by pip08456
Just contact them by email and ask on the status of your order as the order was accepted.
Amazon has a contractual obligation to fulfill the order they accepted.
Don't winge, DO!
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Eh? Who's whingeing?
The item has never been delivered but it turns out that we haven't been charged so that's it as far as I'm concerned. It'll be up to the missus to decide whether she wants to whinge about it.
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12-09-2017, 14:24
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#11
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Sad Doig Fan!
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Re: Amazon order query
Quote:
Originally Posted by Osem
Eh? Who's whingeing?
The item has never been delivered but it turns out that we haven't been charged so that's it as far as I'm concerned. It'll be up to the missus to decide whether she wants to whinge about it.
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I apologise if I misunderstood the reason for your post.
I thought it was because you had placed an order that you had not recieved.
I have had that in the past and contacted Amazon and they have made sure the order was fulfilled at the price of the order as the seller had not stated it was no longer available and had not cancelled it due to that.
Could I ask the reason for your post and the answer you were looking for?
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12-09-2017, 14:50
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#12
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Re: Amazon order query
A simple query which I didn't want to hang around waiting for Amazon to answer - a forgotten order which has not been fulfilled and I was wondering why that might be the case when the same item is currently in stock and being sold by Amazon. We'd been told they'd let us know when it became available again but they never did so maybe their system is at fault. It was by chance that I spotted it the open order this morning and at that point didn't know if we'd been charged for it.
It's never happened to us before so I was just looking for was a possible explanation such as yours. In your case you queried it with Amazon and got the item. I don't know if the missus still wants it however so I'll leave that to her.
Last edited by Osem; 12-09-2017 at 14:56.
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12-09-2017, 16:59
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#13
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CF Resident Dog
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Re: Amazon order query
You're going about this the wrong way, just contact them and ask just like you would any other place.
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12-09-2017, 17:22
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#14
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Re: Amazon order query
Quote:
Originally Posted by SnoopZ
You're going about this the wrong way, just contact them and ask just like you would any other place.
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It's all sorted mate. I've found out what I needed to know here, no need to contact Amazon.
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12-09-2017, 18:38
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#15
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Sad Doig Fan!
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Re: Amazon order query
Quote:
Originally Posted by Osem
It's all sorted mate. I've found out what I needed to know here, no need to contact Amazon.
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So the order is now being shipped to you at the price you ordered it at?
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