13-07-2017, 19:14
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#1
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (900 Mbps)
Posts: 27,868
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Strange phone call
So I get a call (to my mobile) from someone claiming to be Virgin Media.
(Sounded like a foreign call centre).
Apparently they have great news, they are going to give me a "massive" discount
Hmm, so I say "ok, what kind of discount" ?
At that point they start asking me about my security questions.
*Ding ding* Alarm bell rings.
I pointed out that they had rung me (out of the blue) and not the other way around.
No way was I going to answer my security questions to a random caller who could be anyone.
They rang off .................
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Baby, I was born this way.
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13-07-2017, 20:37
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#2
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CF's Worst Nightmare
Join Date: May 2012
Location: Probably outside the M25
Services: Sky Fibre Unlimited 40/10
Posts: 3,473
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Re: Strange phone call
Sorry, the cleaner pulled the switchboard plug out mid-conversation.
Would you trust me more if I gave you my password of charlie07wywimopugodfish1 and an install date?
Oh wait, which scam is this again?
Just kidding of course!
I wont even give my date of birth to people calling claiming to be a reminder service for hospital appointments. They think it's a bit weird you wont tell a random caller those details.
Last edited by Qtx; 13-07-2017 at 20:46.
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14-07-2017, 11:30
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#3
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Virgin Media Employee
Join Date: Sep 2005
Location: Winchester
Services: Staff MyRates
BB: VM XXL
TV: VM XL
Phone : VM XL
Posts: 3,130
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Re: Strange phone call
I got call from "BT" about my BT line. I said I was with VM.
Couple of hours later - call from "VM" (same voice) about my VM line and if I didn't help my "BT - sorry VM" line would be closed.
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I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.
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15-07-2017, 01:00
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#4
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cf.mega poster
Join Date: Jan 2010
Location: Edinburgh
Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation
Posts: 5,137
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Re: Strange phone call
Quote:
Originally Posted by Paul M
So I get a call (to my mobile) from someone claiming to be Virgin Media.
(Sounded like a foreign call centre).
Apparently they have great news, they are going to give me a "massive" discount
Hmm, so I say "ok, what kind of discount" ?
At that point they start asking me about my security questions.
*Ding ding* Alarm bell rings.
I pointed out that they had rung me (out of the blue) and not the other way around.
No way was I going to answer my security questions to a random caller who could be anyone.
They rang off .................
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To be fair they'd need to ask those type of questions for data security. If a company has to call you urgently they can't take it for granted they are actually talking to the customer. They would need to ask a couple of quick security questions before divulging potential sensitive info.
My Dad and I have the same name. When i lived with my parents I wouldn't have been too pleased if my doctor, bank or employer called the house asking to speak to me then started to blurt out my personal info to my Dad.
Best thing to do if your unsure is tell them you'll call back yourself and ask them to add a note on their system as your concerned about the legitimacy of the call.
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17-07-2017, 10:42
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#5
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cf.addict
Join Date: Jan 2007
Location: Bristol, UK
Services: Freeview Play,
Virgin Media Gig1
Posts: 167
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Re: Strange phone call
Quote:
Originally Posted by Chad
To be fair they'd need to ask those type of questions for data security. If a company has to call you urgently they can't take it for granted they are actually talking to the customer. They would need to ask a couple of quick security questions before divulging potential sensitive info.
My Dad and I have the same name. When i lived with my parents I wouldn't have been too pleased if my doctor, bank or employer called the house asking to speak to me then started to blurt out my personal info to my Dad.
Best thing to do if your unsure is tell them you'll call back yourself and ask them to add a note on their system as your concerned about the legitimacy of the call.
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The point is that it's always unsafe to give your security details to someone that contacts you - to the point that companies shouldn't ask for them in the first place, and many won't for that reason.
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17-07-2017, 11:02
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#6
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cf.addict
Join Date: Jun 2006
Posts: 129
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Re: Strange phone call
Quote:
Originally Posted by Daveoc64
The point is that it's always unsafe to give your security details to someone that contacts you - to the point that companies shouldn't ask for them in the first place, and many won't for that reason.
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I have to agree these people could be anybody and it's not safe at all to give your password to someone in this situation,If they really need to confirm who you why not just ask for random letters from your password like the automated system does
Last edited by jcm193; 17-07-2017 at 11:06.
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17-07-2017, 15:47
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#7
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cf.geek
Join Date: Jan 2006
Location: Thornaby
Age: 49
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 792
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Re: Strange phone call
Quote:
Originally Posted by jcm193
I have to agree these people could be anybody and it's not safe at all to give your password to someone in this situation,If they really need to confirm who you why not just ask for random letters from your password like the automated system does
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When I got a V6 fitted I had a problem with the on demand not working, the lightning team had to pass my issue up to 2nd line support. When 2nd line support rang me back the person asked for 3 random characters from my password.
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17-07-2017, 17:40
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#8
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Strange phone call
Does the number start with 0800?
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17-07-2017, 23:04
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#9
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cf.addict
Join Date: Jan 2007
Location: Bristol, UK
Services: Freeview Play,
Virgin Media Gig1
Posts: 167
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Re: Strange phone call
Quote:
Originally Posted by djmagnifique
When I got a V6 fitted I had a problem with the on demand not working, the lightning team had to pass my issue up to 2nd line support. When 2nd line support rang me back the person asked for 3 random characters from my password.
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I think that's much less of a security risk. If you're expecting an imminent call back from a company then it's reasonable to assume it's them.
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18-07-2017, 08:38
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#10
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cf.mega poster
Join Date: Jun 2003
Posts: 8,915
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Re: Strange phone call
Quote:
Originally Posted by Daveoc64
If you're expecting an imminent call back from a company then it's reasonable to assume it's them.
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True, but if you aren't, it's a great way for a hacker to get the first, fifth and eighth character of your p---w--d
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18-07-2017, 12:15
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#11
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,345
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Re: Strange phone call
Quote:
Originally Posted by spiderplant
True, but if you aren't, it's a great way for a hacker to get the first, fifth and eighth character of your p---w--d
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My password is only 5 letters so i hope they don't ask me for 3.
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PSN: Snoopzster
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18-07-2017, 12:33
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#12
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (900 Mbps)
Posts: 27,868
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Re: Strange phone call
AFAIK, they will always ask for three letters.
If I got a call I was not expecting (which was the case) then I will not give anything, including three letters from my password.
They should have a password for us to confirm, security works both ways.
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