25-05-2017, 21:51
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#1
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cf.mega poster
Join Date: Sep 2005
Posts: 6,798
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Help needed on broadband
Hi Members.,
I need help regarding broadband, before l go mad.
When l go on my lap top at night and go through various sites. And l go onto Capital Gold or Smooth Radio.
And for some unkown during a song, it goes off for a couple of minutes. And then comes on again. I am on this at night.
Any ideas of what is wrong
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25-05-2017, 22:10
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#2
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Cable Guru
Join Date: Jun 2004
Location: Scotland
Age: 41
Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb
Posts: 1,050
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Re: Help needed on broadband
Does it do the same thing on different browsers (firefox/chrome/IE)?
__________________
Access Network Innovation @ Liberty Global/Virgin Media
All comments are my own opinion and not a direct expression of LG/VM.
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25-05-2017, 22:40
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#3
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cf.mega poster
Join Date: Sep 2005
Posts: 6,798
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Re: Help needed on broadband
Hi weesteev.,
No, l go to the Goldplayer page, or Smooth radio page. I have gone to Magic now. And its still happening.
My wife has said that it could be the Virgin Broadband causing the problem, as they restrict the amount of usage at certain times.
But its really annoying, as you could be listening to say Wonder of you, and it cuts out in the middle of it
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25-05-2017, 22:59
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#4
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Cable Guru
Join Date: Jun 2004
Location: Scotland
Age: 41
Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb
Posts: 1,050
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Re: Help needed on broadband
Very unlikely to be your connection, more likely a buffering issue with your browser. Easiest way to check is fire up BBC iPlayer and try and play a stream, that should show you if you have speed issues. If you can try a different browser then that's a good start as well. If problems persist then give the support team a call or drop a post over on the VM community forum and the team will get back to you directly if there is an issue.
HTH
__________________
Access Network Innovation @ Liberty Global/Virgin Media
All comments are my own opinion and not a direct expression of LG/VM.
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25-05-2017, 23:10
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#5
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cf.mega poster
Join Date: Sep 2005
Posts: 6,798
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Re: Help needed on broadband
cheers matey. Thank you for your help
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26-05-2017, 08:03
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#6
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Help needed on broadband
interesting one. VM don't manage the downstream in the evening and even if they did, I don't think you can physically stream enough radio to hit the threshold for stm to kick in and even if you did, you would still have enough bandwidth to continue streaming. Streaming radio takes up a grain of sand of bandwidth in relation to the speed of your connection. If there was something wrong with your VM connection (e.g. capacity issues) then it would affect your connection in its entirety and when the radio stopped you also wouldn't be able to browse to another site, play a game or check your email because your connection wouldn't work at all.
I would hazard a guess that as you mentioned laptop it is something to do with the wifi connection from the laptop to the shub/router. Is the laptop stationary or does the break in connection occur when you are moving the laptop around the house with you? I have got 3 different access points around my house and although I haven't tried it with my laptop, sometimes I'll see my phone and tablets drop their connection for a few seconds as they switch access point and channel and reacquire the signal.
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26-05-2017, 14:34
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#7
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Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 43
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,892
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Re: Help needed on broadband
Try a different browser is a good place to start.
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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29-05-2017, 13:44
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#8
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Help needed on broadband
Calling Virgin themselves and having them diagnose the fault is also worth considering. It'll get sorted a lot faster.
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30-05-2017, 01:38
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#9
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Inactive
Join Date: May 2013
Posts: 382
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Re: Help needed on broadband
Quote:
Originally Posted by Kushan
Calling Virgin themselves and having them diagnose the fault is also worth considering. It'll get sorted a lot faster.
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Offshore will have him fixed up in no time! <Hysterical laugh>..
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30-05-2017, 10:07
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#10
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Sulking in the Corner
Join Date: Jul 2009
Location: RG41
Services: 1 Gbps; Hub 4 MM; ASUS RT-AX88U; Ultimate VOLT. BT Infinity2; Devolo 1200AV
Posts: 11,955
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Re: Help needed on broadband
Quote:
Originally Posted by Kushan
Calling Virgin themselves and having them diagnose the fault is also worth considering. It'll get sorted a lot faster.
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Do you hate the OP, Kush?
__________________
Seph.
My advice is at your risk.
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30-05-2017, 14:05
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#11
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Help needed on broadband
It's been 5 days now. If it's still not resolved, then I stand by what I said.
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30-05-2017, 18:28
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#12
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Inactive
Join Date: May 2013
Posts: 382
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Re: Help needed on broadband
Quote:
Originally Posted by Kushan
It's been 5 days now. If it's still not resolved, then I stand by what I said.
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He's probably gone crazy by now talking to Offshore.
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