Virgin Media 70, 150 & 200 Mb Upgrades

[BenMcr]

Originally Posted by Chrysalis

thats exactly it, compared to other nations we poor. FTTC and cable are not as good as FTTP.

I accept that companies like Hyperoptic can do 1Gbit over their FTTP networks, but that is in part the fact it's a new build network as much as it is being FTTP.

DOCSIS 3.1 allows for much faster speeds without FTTP, so for cable there isn't such as pressing need.

[Ignitionnet]

Originally Posted by BenMcr

I accept that companies like Hyperoptic can do 1Gbit over their FTTP networks, but that is in part the fact it's a new build network as much as it is being FTTP.

Perhaps more accurate is to say that it's FTTP because it's new build.

No business case in overbuild when you can upgrade your existing network to deliver gigabit speeds.

Originally Posted by SnoopZ

Do you have a SH?

Yes I do, config is 60/3. According to the web site the upgrade was completed earlier this year (Feb/March'ish?) delayed from August last year.

Had the original letter offering the free AUTOMATIC upgrade, still waiting...

...in the last few weeks performance has been shocking, lucky to get even 5mbits in afternoon/evening.

As I can get Infinity 2, seriously considering switching, after 15 years with originally the NTL 512k service.

[thenry]

Have you ever contacted VM regarding this? Via phone, community forum, email, letter ?

Originally Posted by thenry

Have you ever contacted VM regarding this? Via phone, community forum, email, letter ?

To be perfectly frank, no.

My experiences with VM customer service would make walking to hell and back seem like a nice stroll in the park, guess I was just unlucky who I got to speak with.

I think I have a ntl email address somewhere, can't remember the last time I even logged in to it.

As for writing a letter? Better things to do with my time - earning a living to pay the bills :-)

Community forum? Guessing there is something like this place but run by VM?

As I said with the dire performance (can get more than double what VM are delivering through my mobile phone), I don't see why it's on me when they promised and failed to deliver a service.

[Hans Gruber]

Well it seems like you can either sit back and wait for it to happen, or spend 5 minutes on the phone and ask them to upgrade you.

Originally Posted by Hans Gruber

Well it seems like you can either sit back and wait for it to happen, or spend 5 minutes on the phone and ask them to upgrade you.

Well. I've read lots of threads on here where people have upgraded and the performance has plummeted like a stone.

All I want is what I am paying for.

If VM would ever get their finger out and offer sensible upload speeds....on that metric alone BT have a very good headstart.

I did login to my online account and saw that I could "order" an upgrade, the wording kind of suggested it was a new 12 month contract, so out of the question.

[SnoopZ]

Originally Posted by OhReally

Yes I do, config is 60/3. According to the web site the upgrade was completed earlier this year (Feb/March'ish?) delayed from August last year.

Had the original letter offering the free AUTOMATIC upgrade, still waiting...

...in the last few weeks performance has been shocking, lucky to get even 5mbits in afternoon/evening.

As I can get Infinity 2, seriously considering switching, after 15 years with originally the NTL 512k service.

Phone them up first thing in the morning to get UK tech support and they will put you on 100mb where you should be.

[Ignitionnet]

Originally Posted by OhReally

If VM would ever get their finger out and offer sensible upload speeds....on that metric alone BT have a very good headstart.

Not that far away from being that metric alone, too. By the end of the year Virgin simply won't sell anything as slow as the 76Mb that is the top speed for 99% of BT's areas.

[Chrysalis]

Originally Posted by Ignitionnet

Perhaps more accurate is to say that it's FTTP because it's new build.

No business case in overbuild when you can upgrade your existing network to deliver gigabit speeds.

this is why developing countries are now getting better infrastructure as well as rural areas in the UK.

Romania is a lot of FTTP but that was because they built it fresh before that they had little infrastructure. So it seems the areas that are historically better such as urban areas are going to end up worse off. As you said due to business reasons although in the UK I think there is political reasons also.

As long as providers are able to extend the life of copper, they will do so.

[jb66]

Once we do get Gigabit speeds, what will we moan about?

[thenry]

Trolls? ...

Originally Posted by OhReally

To be perfectly frank, no.

My experiences with VM customer service would make walking to hell and back seem like a nice stroll in the park, guess I was just unlucky who I got to speak with.

I think I have a ntl email address somewhere, can't remember the last time I even logged in to it.

As for writing a letter? Better things to do with my time - earning a living to pay the bills :-)

Community forum? Guessing there is something like this place but run by VM?

As I said with the dire performance (can get more than double what VM are delivering through my mobile phone), I don't see why it's on me when they promised and failed to deliver a service.

Originally Posted by Hans Gruber

Well it seems like you can either sit back and wait for it to happen, or spend 5 minutes on the phone and ask them to upgrade you.

Originally Posted by OhReally

Well. I've read lots of threads on here where people have upgraded and the performance has plummeted like a stone.

All I want is what I am paying for.

If VM would ever get their finger out and offer sensible upload speeds....on that metric alone BT have a very good headstart.

I did login to my online account and saw that I could "order" an upgrade, the wording kind of suggested it was a new 12 month contract, so out of the question.

VM have millions of customers. You wouldn't have time to do anything else if you had to read each customers feedback on services they have, broadband in this instance. There have been notable screws ups but the recent ones are not anywhere near as bad as they once were, the glorious SH1, the lack of capacity to handle the load around that time. I suggest you call VM as advised or stop moaning. forum link > http://community.virginmedia.com/t5/Speed/bd-p/Speed

Originally Posted by SnoopZ

Phone them up first thing in the morning to get UK tech support and they will put you on 100mb where you should be.

or go through thinking of leaving.

[pip08456]

Originally Posted by MrIca

Trials seem to be going well don't they? 309Mb achieved so far. Will be interesting to see if they ever achieve 330Mb in the real world though.

All reports point that way, I should imagine there's a couple of issues to be ironed out before we see 330 but that's only to be expected and is the purpose of the trial.

Huntingdon (only) is also supposed to be trialling a new variant of F.o.D. up to 1Gb as well but no start date announced as yet.

Originally Posted by thenry

the glorious SH1.

And to think I got banned from this forum for using SH1 as the mod "knew what I meant by it" (won't mention his name).

Are we allowed to call it the S****Y Hub now?

[Ignitionnet]

Originally Posted by jb66

Once we do get Gigabit speeds, what will we moan about?

Their variability. They are unlikely to be 1Gb 24x7x365.

[Kushan]

I have a 25GB game to download tonight, if I don't get a clear 152Mbit down for the ~30mins it'll take, I'm going to be ****ed.