Re: early upgrade exclusives team?
Most providers of TV/MOBILE/BB/PHONE have an outbound offers team, you can't ring up and ask to speak to them, neither will you get the offer unless they ring you.
I think it prevents 100's ringing in trying to claim an offer the friend/neighbor got. So it sounds like an out bound only offer. Also sometimes they have the authority to give a great deal to 1000 users nearing the end of contract if they re-sign. Once they have met the target the offer closes so you may well of missed it forever.
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