Problems with Negear wireless router!!!

deniset · 29-08-2007, 20:20

Have installed a netgearDG8348G wireless router and ever since the speed has been on low or very low. Had someone in to fix it, but speed improved for a couple of days and now it is abismal. Tried to contact Netgear, but their on line support is too technical for me. Any help in non technical terms would be so gratefully received, otherwise I will go back to the modem - it was far quicker.

Paul K · 29-08-2007, 20:28

Are you using the standard/ default channel for the wireless and is it the wireless speed that is low? If it is then change the channel in use.

deniset · 29-08-2007, 20:41

Not sure if it is the standard channel, how will i find out and if it is how would I change it? The chap who did it for me put a WEP on it. As mentioned this is all new to me and a bit technical

Cobbydaler · 29-08-2007, 20:50

Quote:

Originally Posted by deniset

Have installed a netgearDG8348G wireless router and ever since the speed has been on low or very low. Had someone in to fix it, but speed improved for a couple of days and now it is abismal. Tried to contact Netgear, but their on line support is too technical for me. Any help in non technical terms would be so gratefully received, otherwise I will go back to the modem - it was far quicker.

Who is your service provider & what are the symptoms of your slow speed? e.g. slow browsing or slow downloads?

deniset · 29-08-2007, 20:59

Wanadoo is the service provider. Speed is slow downloading and browsing is becoming nearly impossible now

superbiatch · 29-08-2007, 21:01

What type of speeds did you get beforehand?

deniset · 29-08-2007, 21:09

up tp 2mpb (or any combination of these letters) but itwas terrific compared to this, it is almost like dial up!!

Cobbydaler · 29-08-2007, 21:19

To find out which channel you're using & change it, do the following:

In your browser type http://192.168.0.1 into the address bar.

In the logon dialogue box enter admin as the user name & password as the password.

In the Setup section of the main menu select the Wireless Settings option.

On the resulting screen you'll see an entry for Channel. It will probably be set to 11, so try changing it to 7 & click on the Apply button.

You'll now probably lose your connection to the router, so exit your browser & reboot the PC.

See if your connection speed is any better...

deniset · 29-08-2007, 21:47

trying to get onto http://192.168.0.1 but it has taken 10 minutes to get get 5 green bars because it is so slow and think it will time out soon

29-08-2007, 21:54

Quote:

Originally Posted by deniset

trying to get onto http://192.168.0.1 but it has taken 10 minutes to get get 5 green bars because it is so slow and think it will time out soon

shouldn't it be

http://192.168.1.1

?

Cobbydaler · 29-08-2007, 21:56

Do you have an Ethernet cable that you can plug into the router & your PC's network card socket?

It's definitely 0.1 for version 3. What does the label on the bottom of the router say?

deniset · 29-08-2007, 22:12

It Is Version 3

---------- Post added at 22:12 ---------- Previous post was at 22:03 ----------

What is an ethernet cable?

superbiatch · 29-08-2007, 22:18

Quote:

Originally Posted by deniset

What is an ethernet cable?

That would be the yellow cable supplied with your wireless modem (at least mine is and its the same as yours)

deniset · 29-08-2007, 22:30

Yes I have one, it is connected to the router

superbiatch · 29-08-2007, 22:34

Quote:

Originally Posted by deniset

Yes I have one, it is connected to the router

Is there a free end also? If so, plug it into your pc and it should override the wireless (i think). Then follow guidelines given above. You say someone set it up for you, you do know the password and username don't you?