I Lost My Sim Card

I Lost My Sim · 13-02-2010, 07:29

I lost my sim card will virgin media send me a new one for free or will they charge?

AndyCambs · 13-02-2010, 07:36

Terms and conditions states:

Quote:

4.3 Your SIM: Any SIM we provide to you remains our property and must be returned to us if we ask for it back. You must keep your SIM safe and can only use it to access our Services. If your SIM is lost, stolen or damaged call the Team immediately for another SIM. If your SIM is lost or stolen you will be liable for all Charges relating to use of the SIM (including call Charges) up to the time that you notify us that your SIM is lost or stolen, regardless of whether the Charges have been incurred by you or someone else. If you lose the SIM you might be liable to pay a reasonable replacement charge, details of which are set out in our Tariff Table

m419 · 14-02-2010, 10:06

When I was with them, I went through loads of free replacements.

Halcyon · 14-02-2010, 16:03

I lost my phone and they sent me a free replacement sim.