Hey all.
I have a major problem with my VM internet, and it seems like this is the only place left to handle my problem with, so currently im begging you all
I've recently moved into my new student home and got myself 10mb Virgin Media internet (with router). For the first several weeks the internet has been working flawlessly, but in the past 2 weeks our internet has gone very unstable and pinpointing this issue is starting to blow my mind!
I am an IT technician so I am very well adapted to these kind of problems and ill fill you all in on what i've done so far.
THE PROBLEM;
The problem is that the internet has become unstable, very randomly (and much more frequently sinse it started) the internet has slowed down dramatically and we also get full cut offs.
My average download speed (from speedtest.net) would be about 9.50mb to 10.50mb when it was working fine, now I only get this speed 30% of the time in the past 2 weeks and its now usually about 2mb.
also very frequently, the internet just cuts off completely wether its a direct internet connection or wireless, its a no go.
ATTEMPTED SOLUTIONS;
((note: ALL the computers and laptops in this house are totally fine, I guarantee there are no issues with them.))
Unplugged/restarted the Modem several times, full factory reset on the router too
Modified several settings on the router, though the defaults should work totally fine..
Factory reset the Modem
Toke off the router completely and just tested the Modem
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I already phoned VM up and told them to check the line, and also reset my modem etc, and they said everything was running completely fine on their end.
When the internet goes down, the light on the modem and router still says its on the internet and synced up with virgin.
CURRENT CONNECTION SPEED;
(this morning it was 9.80mb)
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EVENT LOG FROM VM MODEM;
First TimeLast TimePriorityDescription
Tue Oct 20 21:17:02 2009 Tue Oct 20 21:17:02 2009 Information (7)Downstream sync ok
Tue Oct 20 21:17:02 2009 Tue Oct 20 21:17:02 2009 Information (7)locked and synced to rescue CMTS...all is well!
Tue Oct 20 21:17:02 2009 Tue Oct 20 21:17:02 2009 Information (7)Downstream sync ok
Tue Oct 20 21:17:02 2009 Tue Oct 20 21:17:02 2009 Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Tue Oct 20 21:17:02 2009 Tue Oct 20 21:17:02 2009 Information (7)Downstream sync failed
Tue Oct 20 21:17:02 2009 Tue Oct 20 21:17:02 2009 Information (7)Downstream sync ok
Tue Oct 20 21:17:01 2009 Tue Oct 20 21:17:01 2009 Information (7)locked and synced to rescue CMTS...all is well!
Tue Oct 20 21:17:01 2009 Tue Oct 20 21:17:01 2009 Information (7)Downstream sync ok
Tue Oct 20 21:17:01 2009 Tue Oct 20 21:17:01 2009 Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Tue Oct 20 21:17:01 2009 Tue Oct 20 21:17:01 2009 Information (7)Downstream sync failed
Tue Oct 20 21:16:56 2009 Tue Oct 20 21:16:56 2009 Information (7)Downstream sync ok
Tue Oct 20 21:16:56 2009 Tue Oct 20 21:16:56 2009 Information (7)locked and synced to rescue CMTS...all is well!
Tue Oct 20 21:16:56 2009 Tue Oct 20 21:16:56 2009 Information (7)Downstream sync ok
Tue Oct 20 21:16:55 2009 Tue Oct 20 21:16:55 2009 Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Tue Oct 20 21:16:55 2009 Tue Oct 20 21:16:55 2009 Information (7)Downstream sync failed
Tue Oct 20 21:16:07 2009 Tue Oct 20 21:16:07 2009 Information (7)Downstream sync ok
Tue Oct 20 21:16:07 2009 Tue Oct 20 21:16:07 2009 Information (7)locked and synced to rescue CMTS...all is well!
Tue Oct 20 21:16:07 2009 Tue Oct 20 21:16:07 2009 Information (7)Downstream sync ok
Tue Oct 20 21:16:07 2009 Tue Oct 20 21:16:07 2009 Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Tue Oct 20 21:16:07 2009 Tue Oct 20 21:16:07 2009 Information (7)Downstream sync failed
Tue Oct 20 21:16:07 2009 Tue Oct 20 21:16:07 2009 Information (7)Downstream sync ok
Tue Oct 20 21:16:07 2009 Tue Oct 20 21:16:07 2009 Information (7)locked and synced to rescue CMTS...all is well!
Tue Oct 20 21:16:07 2009 Tue Oct 20 21:16:07 2009 Information (7)Downstream sync ok
Tue Oct 20 21:16:06 2009 Tue Oct 20 21:16:06 2009 Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Tue Oct 20 21:16:06 2009 Tue Oct 20 21:16:06 2009 Information (7)Downstream sync failed
Tue Oct 20 21:14:37 2009 Tue Oct 20 21:14:37 2009 Information (7)Downstream sync ok
Tue Oct 20 21:14:37 2009 Tue Oct 20 21:14:37 2009 Information (7)locked and synced to rescue CMTS...all is well!
Tue Oct 20 21:14:37 2009 Tue Oct 20 21:14:37 2009 Information (7)Downstream sync ok
Tue Oct 20 21:14:37 2009 Tue Oct 20 21:14:37 2009 Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Tue Oct 20 21:14:37 2009 Tue Oct 20 21:14:37 2009 Information (7)Downstream sync failed
Tue Oct 20 21:14:37 2009 Tue Oct 20 21:14:37 2009 Information (7)Downstream sync ok
Tue Oct 20 21:14:37 2009 Tue Oct 20 21:14:37 2009 Information (7)locked and synced to rescue CMTS...all is well!
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