sms problem galaxy s plus

Osem · 30-08-2012, 14:28

The wife put her Virgin sim in her unlocked phone yesterday and it all worked fine including web access. She tried to send her first text today, however, and it failed as have all subsequent attempts. The Virgin Mobile message centre number has been stored correctly and she can receive texts just not send them. Anyone got any ideas what's wrong? The phone will send texts using her Orange sim.

royaltiger · 04-09-2012, 16:13

May sound obvious, but have you activated the new sim

Osem · 04-09-2012, 22:20

Hi and thanks. Yes it does seem obvious but maybe I'm just not sure what do you mean. The wife can make calls, receive texts, surf the web etc. but just can't send texts.

I was wondering whether there's some sort of conflict with VM sims and Orange/TMobile under certain circumstances.

royaltiger · 04-09-2012, 22:43

Is it a new sim I presume as you said you've not sent a text before from phone, although it is strange you can do everything else but text, usually you have to activate the sim with virgin then everything should work after about ten minutes.To activate sim you have two choices, the first choice is texting ready to 789678 on old sim, but easier way is on the web, www.virginmobile.co.uk/activate, just follow the steps, basically putting in your mobile number and thats it. switch off phone and reboot.

---------- Post added at 22:43 ---------- Previous post was at 22:38 ----------

Perhaps under network settings it needs to be set to virgin, usually its automatically done when sim is placed in

Osem · 05-09-2012, 09:32

Oh right I see what you mean now. No it's not a new SIM, the wife put her old Virgin SIM in the new phone and everything works except SMS out.

She has an Orange SIM and she can send texts when that SIM is in the phone. Will look under network settings however and report back later. TVM

Osem · 05-09-2012, 17:22

OK, well we have a solution, sort of...

When the wife started using her phone for mobile internet access we found the only way to do so was to select the 'use packet data' setting. By unselecting this option, we've found she can now send texts, however. This seems rather strange to me but it works even though it's a pain having to deselect mobile internet access every time you want to send a text...

Does any of this make sense to you tecchie folks and is there any alternative?