Cancellation and equipment return
02-05-2024, 04:04
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#1
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cf.mega poster
Join Date: Sep 2003
Services: Gig1, Hub 5
Posts: 12,046
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Cancellation and equipment return
What is supposed to happen here, it seems if I understand right I only have 30 days to return equipment after cancellation, but so far I have received nothing to help me return it.
I did keep the original box it arrived in, but thats quite a big box, and I am not sure if I am supposed to use specific packaging, or someone comes to collect, do they pay for return, which equipment do I need to return, do they care about cables? None of it explained and I dont want have to navigate their support channels which are a pain.
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02-05-2024, 11:27
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#2
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,345
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Re: Cancellation and equipment return
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PSN: Snoopzster
Last edited by SnoopZ; 02-05-2024 at 11:37.
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02-05-2024, 22:48
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#3
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Join Date: Sep 2003
Services: Gig1, Hub 5
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Re: Cancellation and equipment return
Thank you.
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11-05-2024, 10:11
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#4
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cf.mega poster
Join Date: Sep 2003
Services: Gig1, Hub 5
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Re: Cancellation and equipment return
They sent me an email now, I guess they was waiting for the termination date.
It is hard for me to get to a yodel store spot, though, they used to pick this stuff up from door so I dont know if its possible to get them to do a pickup either by courier or engineer, otherwise will have to ask a family member.
Just noticed says this, it say this on top of the yodel store spots, so is a bit confusing.
Quote:
As well as sending you our returns packaging, we also have a doorstep collection team out and about in some areas. They can help make your returns even easier. We're working with Contact Engine to arrange a collection from your home, so please keep an eye out for a text, email or call from them. This way you won't even have to leave your house to return our kit.
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I will wait for the return packaging to arrive first.
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15-05-2024, 14:17
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#5
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cf.mega poster
Join Date: Jan 2004
Services: Virgin Media, DAB
Posts: 1,157
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Re: Cancellation and equipment return
When I left VM I returned it to an O2 shop. They gave me a receipt as proof that I had returned it.
That said, this was for a Tivo box and I didn't have to return it but I didn't want it to end up in the bin and they were happy to take it off my hands.
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16-05-2024, 00:23
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#6
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
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Re: Cancellation and equipment return
The last time I had to return anything (2/3 years ago) a VM agent collected it from my house.
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20-05-2024, 23:51
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#7
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cf.mega poster
Join Date: Sep 2003
Services: Gig1, Hub 5
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Re: Cancellation and equipment return
Quote:
Originally Posted by Paul
The last time I had to return anything (2/3 years ago) a VM agent collected it from my house.
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This is what I want, but it seems they want me to take it to a yodel store.
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23-05-2024, 11:48
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#8
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cf.mega poster
Join Date: Sep 2003
Services: Gig1, Hub 5
Posts: 12,046
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Re: Cancellation and equipment return
Arranged it now, I rang the retentions number they sent me and someone answered immediately no call queue, and has sorted it out.
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30-05-2024, 15:22
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#9
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cf.mega poster
Join Date: Sep 2003
Services: Gig1, Hub 5
Posts: 12,046
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Re: Cancellation and equipment return
Looks like it wasnt done or not done properly, now I am getting threats to pay £110 if I dont go to a collections point, really unreasonable, as companies if they want something back will arrange pick up at door.
Tried to ring twice and got cut off by the operator.
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30-05-2024, 17:48
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#10
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,345
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Re: Cancellation and equipment return
Quote:
Originally Posted by Chrysalis
Looks like it wasnt done or not done properly, now I am getting threats to pay £110 if I dont go to a collections point, really unreasonable, as companies if they want something back will arrange pick up at door.
Tried to ring twice and got cut off by the operator.
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Do you not drive? What's your nearest collection point as I live in the sticks and there are collection points at local shops in villages all around me
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