Thread: Install Delays
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Old 31-12-2016, 22:26   #1
hmig
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Join Date: Dec 2016
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Install Delays

Hi Guys,

Below is a summary of event of the past weeks. IS anyone else experiencing this?

Virgin's Contractors:
1. Contractors only surveyed the site they day before my due date.
2. Contractors paperwork to virgin media was unclear.
3. 12 for contractors to come back out and complete paperwork correctly.
4. Now confirmed that they need to extend the cable 20 meters on the carriage way and 10 meters from another CATV ground box to my drive.
5. Planning not yet submitted.

Virgin Customer Service/Construction team:
1. Told it would be 5 days delay late afternoon before the morning of the visit.
2. Then told it would 6-8 weeks delay.
3. Virgin refused to call their contractors to do a proper follow up, instead sent countless emails with no reply for over a 2 weeks.
4. It now apparently takes Virgin 2 weeks to get plans for gas, water and electric. So their contractors don't drill anything they aren't meant to.
5. Refused to enable virgin anywhere TV.
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