Just think yourselves lucky if you don't have a new Lumia phone, the latest update for Win 10 has totally bolloxed a huge number of phones. The update stalls, the phone overheats big time, you get a warning of low/no memory even though there is 20/25 gb of spare memory and the battery drains in four or five hours.
ATM it looks like a full factory reset of the phone is the only option.