Quote:
Originally Posted by nicknewark
I called yesterday as i am out of contract, and before i got put thought to retentions, i had a record message offering me a deal to stay, no further contract, but an extension of a discount(quite a big one)!.
I accepted it, then went through to speak to someone, they could not explain this offer, had no record of it, and had never heard of it happening before.
The offer explained in the message will be confirmed by email, which hasn't come yet.
I called again this morning, and before it puts me though it advises me that they are aware i have accepted an offer and it is being processed.
So not sure what's happening yet! I tweeted VM and they explained this is what they call a special offer for me!
---------- Post added at 10:30 ---------- Previous post was at 10:28 ----------
prior to all of this happening the CS team couldn't offer me anything, said the best they could do was £2.50 reduction for signing a new contract! so basically £52.00 a month for TV M, 50meg BB, and all inclusive landline, which i don;t think is that great.
---------- Post added at 10:30 ---------- Previous post was at 10:30 ----------
so i await the email, with the offer!
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£52 for that deal isn't great if you consider new customers get offered £55 for Full House Movies package (200MB/XL TV with Movies/Phone including weekend calls) and existing customers have been offered that package regularly for £39 or in some cases less according to the threads I linked above. The package you mentioned with 50MB/M has been reported at less than £30 and in some cases less than £20.
It does seem there are some great deals to be had - it is just a challenge to get the right person offering the right deal, and knowing what is possible ... before getting your disconnection!