Cable Forum - View Single Post - Retentions Deals

MrB · 23-02-2017, 08:57

I put in my 30 days notice to Virgin as we were thinking of moving.

I received a text saving

"We want you to stay. If you re no longer moving, you can keep your services, discounted to half price for 2017. To take up your unique offer text SAVE17 along with my name Xxxxx to 0786xxxxx"

I am assuming this is genuine? If so, what happens if I text back, do I get a callback or is some form of credit automatically applied?

And is the half price half of what I am now paying or half of list price?

I know I could text to find out, but understand from reading around that the best deal seems to be achieved from Outbound Retentions. As it would be nice to upgrade my TiVo to V6 and look at my package too then I didn't want to text and find I was then tied in to a new contract without knowing what the offer is and no room for negotiation.

There have been some fantastic deals reported if you get the right person:

virgin media tvxl v6 box plus 200mbs fibre including line rental. customer retention deal £20.50
http://www.hotukdeals.com/deals/virg...ention-2601625

Virgin Media retention - Full House Bundle - 200 - got it for £35pm 12 mnth contract [works out £420 for year]
http://www.hotukdeals.com/deals/virg...ks-out-2599076

One user recently reported getting the Full House Movies bundle with 2xV6 for £30 (others £39 for that deal), which would be great.

Does ordering a new service from another provider with phone number transfer get a better deal/response from Virgin to stay?

Many thanks

23-02-2017, 08:57	#1
MrB cf.addict Join Date: May 2004 Posts: 244	Retentions Deals - Text from Customer Relations? I put in my 30 days notice to Virgin as we were thinking of moving. I received a text saving "We want you to stay. If you re no longer moving, you can keep your services, discounted to half price for 2017. To take up your unique offer text SAVE17 along with my name Xxxxx to 0786xxxxx" I am assuming this is genuine? If so, what happens if I text back, do I get a callback or is some form of credit automatically applied? And is the half price half of what I am now paying or half of list price? I know I could text to find out, but understand from reading around that the best deal seems to be achieved from Outbound Retentions. As it would be nice to upgrade my TiVo to V6 and look at my package too then I didn't want to text and find I was then tied in to a new contract without knowing what the offer is and no room for negotiation. There have been some fantastic deals reported if you get the right person: virgin media tvxl v6 box plus 200mbs fibre including line rental. customer retention deal £20.50 http://www.hotukdeals.com/deals/virg...ention-2601625 Virgin Media retention - Full House Bundle - 200 - got it for £35pm 12 mnth contract [works out £420 for year] http://www.hotukdeals.com/deals/virg...ks-out-2599076 One user recently reported getting the Full House Movies bundle with 2xV6 for £30 (others £39 for that deal), which would be great. Does ordering a new service from another provider with phone number transfer get a better deal/response from Virgin to stay? Many thanks Last edited by MrB; 23-02-2017 at 09:01. Reason: Added