Cable Forum - View Single Post - Virgin.Mobile and virgin.Media Help really needed PLEASE .

Delta.Pete · 06-02-2008, 01:28

Hi all id like to say hi to all being new plus i really hope there are some clever people out there to help me .

Excuse my typing im reg disabled and find it somewhat difficult but i cope i hope youll excuse any mistakes .

Its a case of not being able to send any emails from any of my mobiles ive a Sony W950i i use because typing by mobile its hard for me to do , my Nokia 6233 has always been fine with emailing back and forth so has my boxed up older Sony w300i but now all of them will not send on the same day and that is how it remains .

Im not sure where to begin really ive 3 mobile phones to oldish ones and my favorite SonyW950i and before anyone asks ive got all the correct settings ive had them confirmed by Virgin.Mobile and ive treble checked them too etc etc .

On friday the 1.2.08 i was checking my emails like i do as i use my mobile alot to email i find it easy than txting etc because of the stylus i use but thats another story .

I download ed them and all was well Ive copied and pasted the letters i wrote to the forums save me typing it all again you see i have all the correct settings and ive tried driving out of the area to see if it was a mast ive even removed a not os used email address and made a new one did the help nope !

I hope you get the idea of what im on about its basically ie not been able to send emails from my 3 mboiles since the 1.2.08 but i san still recive them .

Any help id be rally grateful for or if any of you have had this problem and the cure .

Copy of letters i hope you all dont mind reading it i know i go on but im only trying to explain the best i can . Ive even joined a forum Called The Consumer Action Group for any advise and a chap called rory32 has been advising me and gave me this website so this is why im here ,i hope im welcome ?

copy of letter follows plus link to blog site where a chap is having mega problem with you guessed it Virgin.Media but it looks as if there are 2 managers willing to now help because he's gone public so if i shout hard enough maybe id get some help i really hope i do im lost without my emailing its as if ive lost my right arm .I hope ive not sent to many of you to asleep but if you have manged to read all thank you and well done .Regards Delta.Pete (Pete)

Letter and address follows I hope its of some help to me and any of you ?

Link to website that could be of interest to most of you plus ive posted a letter of help wanted etc .

http://www.crackunit.com/2007/02/12/...-really-sucks/

[url]http://www.consumeractiongroup.co.uk

The Forum ive joined to see if they can help also ,i really hope someone can very soon .

Default Re: Virgin.Mobile /Virgin.Media I need Help And Advise Please !
Hi Pete and welcome to CAG. For future reference you will find you are more likely to get a reply on long posts like yours if you use paragraphs.

Have you tried complaining the old fashioned way and writing to them? Best to send it recorded delivery if you do.

Complaints to Virgin Media can be made in writing to:
Virgin Media
PO BOX 219
Newport
NP10 8UG

Alternatively phone and ask to speak to their retentions or exec office departments. Retentions seem to be one of the few departments who can actually do something.

If you do write to them and they don't deal with your complaint you can then go to CISAS. Unfortunately CISAS allow them 3 months to resolve your complaint
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Unhappy Re: Virgin.Mobile /Virgin.Media I need Help And Advise Please !
Thank you rory32 your reply is most welcome ,funny you should say that ! I wrote to them only the other day but today i receive a phone call from a lady who gave me her first name ,and the name of her managers from Virgin.Mobile .

She was very mmmm how do you say humble but she told me she has done everything possible with the advise of the technical team and have found out that all system are correct and there is no problem with the Mobile side of it ! She has now informed me that she will forward the emails i have sent to her to Virgin.Media oh no i told her that ive emailed them over 10 times and no replies ,she said she was very sorry and i said its not you its Virgin.Media, i asked her how long would it be before i hear from them and she replied she was unaware of there turn around time when it came to the emailing of the technical team .

She went on to say thats they have looked at all possibilities with regard to there set up and cannot find any faults so they believe its a case of Virgin.Media being my email provider and the problem should lie with them .

I dread to think how long this will drag on but at least ive one name the Managers of her department .All through the conversation it was sorry about that sorry about this but i said at least after nearly 72 hours ive spoken to a real voice .

So now where do i go ? I ve never had any joy when it comes to Virgin.Media and im dreading every moment . I cannot still send out emails so no change there but am able to receive ,whilst i have you help and attention have you any idea why this is happening ? or heard of any case such as mine ? .

I hope ive spaced out my typing some what like ive said all skills in that department have well nearly vanished ,so please excuse my typing and spacing too (paragraphs ) Thank you and Regards Pete .
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Old Yesterday, 20:46 #4 (permalink)
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Default Re: Virgin.Mobile /Virgin.Media I need Help And Advise Please !
Are you getting an error code when sending e-mail?

A site that I would recommend you have a look at (as you may get some help there) is ntlhellworld. It was originally set up for people who had problems with NTL, which of course is now Virgin Media. If you have a look at the forums there you may find someone who has experienced the same problem.
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Old Yesterday, 21:24 #5 (permalink)
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Default Re: Virgin.Mobile /Virgin.Media I need Help And Advise Please !
Quote:
Originally Posted by rory32 View Post
Are you getting an error code when sending e-mail?

A site that I would recommend you have a look at (as you may get some help there) is ntlhellworld. It was originally set up for people who had problems with NTL, which of course is now Virgin Media. If you have a look at the forums there you may find someone who has experienced the same problem.
Hi rory32.

Well on the Sony W950i i get the message SMTP SERVER REFUSED TO ALLOW CONNECTION . if im correct its in capitals .

But the Nokia233 goes of into well a continued process of : Sending email until either i or it has enough and its says unable to send .

.Then the Sony W300i does a simply unable to send.

But like ive said all of them have the settings confirmed and correct and they all are able to receive no problems what so ever ,talk about weird ! Plus this all happened on the Friday the 13th no should of though wouldn't you of thought ? Friday the 1.2.08 at about 10.30 to 11am and ever since then ive been unable to send out my emails via my mobiles.

Ive driven out of the area hoping that it may of been a mast ,no luck there either . Thanks rory32 all help gratefully received as they say !

06-02-2008, 01:28	#1
Delta.Pete Inactive Join Date: Feb 2008 Posts: 6	Virgin.Mobile and virgin.Media Help really needed PLEASE . Hi all id like to say hi to all being new plus i really hope there are some clever people out there to help me . Excuse my typing im reg disabled and find it somewhat difficult but i cope i hope youll excuse any mistakes . Its a case of not being able to send any emails from any of my mobiles ive a Sony W950i i use because typing by mobile its hard for me to do , my Nokia 6233 has always been fine with emailing back and forth so has my boxed up older Sony w300i but now all of them will not send on the same day and that is how it remains . Im not sure where to begin really ive 3 mobile phones to oldish ones and my favorite SonyW950i and before anyone asks ive got all the correct settings ive had them confirmed by Virgin.Mobile and ive treble checked them too etc etc . On friday the 1.2.08 i was checking my emails like i do as i use my mobile alot to email i find it easy than txting etc because of the stylus i use but thats another story . I download ed them and all was well Ive copied and pasted the letters i wrote to the forums save me typing it all again you see i have all the correct settings and ive tried driving out of the area to see if it was a mast ive even removed a not os used email address and made a new one did the help nope ! I hope you get the idea of what im on about its basically ie not been able to send emails from my 3 mboiles since the 1.2.08 but i san still recive them . Any help id be rally grateful for or if any of you have had this problem and the cure . Copy of letters i hope you all dont mind reading it i know i go on but im only trying to explain the best i can . Ive even joined a forum Called The Consumer Action Group for any advise and a chap called rory32 has been advising me and gave me this website so this is why im here ,i hope im welcome ? copy of letter follows plus link to blog site where a chap is having mega problem with you guessed it Virgin.Media but it looks as if there are 2 managers willing to now help because he's gone public so if i shout hard enough maybe id get some help i really hope i do im lost without my emailing its as if ive lost my right arm .I hope ive not sent to many of you to asleep but if you have manged to read all thank you and well done .Regards Delta.Pete (Pete) Letter and address follows I hope its of some help to me and any of you ? Link to website that could be of interest to most of you plus ive posted a letter of help wanted etc . http://www.crackunit.com/2007/02/12/...-really-sucks/ [url]http://www.consumeractiongroup.co.uk The Forum ive joined to see if they can help also ,i really hope someone can very soon . Default Re: Virgin.Mobile /Virgin.Media I need Help And Advise Please ! Hi Pete and welcome to CAG. For future reference you will find you are more likely to get a reply on long posts like yours if you use paragraphs. Have you tried complaining the old fashioned way and writing to them? Best to send it recorded delivery if you do. Complaints to Virgin Media can be made in writing to: Virgin Media PO BOX 219 Newport NP10 8UG Alternatively phone and ask to speak to their retentions or exec office departments. Retentions seem to be one of the few departments who can actually do something. If you do write to them and they don't deal with your complaint you can then go to CISAS. Unfortunately CISAS allow them 3 months to resolve your complaint rory32 is online now Add to rory32's Reputation Report Post D Delta.Pete Basic Account Customer Delta.Pete's Avatar Join Date: Feb 2008 Posts: 4 Delta.Pete Novitiate Unhappy Re: Virgin.Mobile /Virgin.Media I need Help And Advise Please ! Thank you rory32 your reply is most welcome ,funny you should say that ! I wrote to them only the other day but today i receive a phone call from a lady who gave me her first name ,and the name of her managers from Virgin.Mobile . She was very mmmm how do you say humble but she told me she has done everything possible with the advise of the technical team and have found out that all system are correct and there is no problem with the Mobile side of it ! She has now informed me that she will forward the emails i have sent to her to Virgin.Media oh no i told her that ive emailed them over 10 times and no replies ,she said she was very sorry and i said its not you its Virgin.Media, i asked her how long would it be before i hear from them and she replied she was unaware of there turn around time when it came to the emailing of the technical team . She went on to say thats they have looked at all possibilities with regard to there set up and cannot find any faults so they believe its a case of Virgin.Media being my email provider and the problem should lie with them . I dread to think how long this will drag on but at least ive one name the Managers of her department .All through the conversation it was sorry about that sorry about this but i said at least after nearly 72 hours ive spoken to a real voice . So now where do i go ? I ve never had any joy when it comes to Virgin.Media and im dreading every moment . I cannot still send out emails so no change there but am able to receive ,whilst i have you help and attention have you any idea why this is happening ? or heard of any case such as mine ? . I hope ive spaced out my typing some what like ive said all skills in that department have well nearly vanished ,so please excuse my typing and spacing too (paragraphs ) Thank you and Regards Pete . Delta.Pete Delta.Pete View Public Profile Send a private message to Delta.Pete Find More Posts by Delta.Pete Add Delta.Pete to Your Buddy List Old Yesterday, 20:46 #4 (permalink) rory32 Moderator rory32's Avatar Join Date: Jun 2006 Location: Scotland Posts: 7,835 Default Re: Virgin.Mobile /Virgin.Media I need Help And Advise Please ! Are you getting an error code when sending e-mail? A site that I would recommend you have a look at (as you may get some help there) is ntlhellworld. It was originally set up for people who had problems with NTL, which of course is now Virgin Media. If you have a look at the forums there you may find someone who has experienced the same problem. rory32 is online now Add to rory32's Reputation Report Post Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post! Reply With Quote Multi-Quote This Message Quick reply to this message rory32 View Public Profile Send a private message to rory32 Find More Posts by rory32 Add rory32 to Your Buddy List Old Yesterday, 21:24 #5 (permalink) Delta.Pete Basic Account Customer Delta.Pete's Avatar Join Date: Feb 2008 Posts: 4 Delta.Pete Novitiate Default Re: Virgin.Mobile /Virgin.Media I need Help And Advise Please ! Quote: Originally Posted by rory32 View Post Are you getting an error code when sending e-mail? A site that I would recommend you have a look at (as you may get some help there) is ntlhellworld. It was originally set up for people who had problems with NTL, which of course is now Virgin Media. If you have a look at the forums there you may find someone who has experienced the same problem. Hi rory32. Well on the Sony W950i i get the message SMTP SERVER REFUSED TO ALLOW CONNECTION . if im correct its in capitals . But the Nokia233 goes of into well a continued process of : Sending email until either i or it has enough and its says unable to send . .Then the Sony W300i does a simply unable to send. But like ive said all of them have the settings confirmed and correct and they all are able to receive no problems what so ever ,talk about weird ! Plus this all happened on the Friday the 13th no should of though wouldn't you of thought ? Friday the 1.2.08 at about 10.30 to 11am and ever since then ive been unable to send out my emails via my mobiles. Ive driven out of the area hoping that it may of been a mast ,no luck there either . Thanks rory32 all help gratefully received as they say !