13-07-2008, 15:22
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#182
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Inactive
Join Date: Nov 2006
Location: In your base =)
Services: Your pseudo 'tech' ego.
Posts: 1,062
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Re: Virgin Media Customer Service- Your Personal Experience
I think you find that is Net promoter score.
More here:
http://en.wikipedia.org/wiki/Net_Promoter_Score
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