Quote:
Originally Posted by djmagnifique
When I got a V6 fitted I had a problem with the on demand not working, the lightning team had to pass my issue up to 2nd line support. When 2nd line support rang me back the person asked for 3 random characters from my password.
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I think that's much less of a security risk. If you're expecting an imminent call back from a company then it's reasonable to assume it's them.