Welcome to the forum.
Bear in mind that VM run a forward billing system: For example I pay off the bill at the end of the month, but on the 2nd of the next month the account will show the full forthcoming months bill again as the balance. Then VM apply a credit limit to that bill so that if you exceed it with calls, VOD etc the service may be suspended. I don't think you get prior notice?
You can of course make an on-line payment into the account so as to prevent the balance exceeding the limit before the payment due date or direct debit if you know you've made heavy use of the extra charge services.
Access your account on-line at
www.virginmedia.com using the default e-mail addy and password as login.
HTH
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History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada