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Re: Renewal/Upgrade
There have been reports that this outbound call centre is saying any old rubbish, presumably in order to up their commission.
I was offered a package which included the following erroneous claims:
Free Sky Cinema
Free TNT Sports.
No April price rise
An inflated amount that I would have to pay if I didn't sign up.
I don't trust them because of past experiences and contacted the office if the CEO who confirmed that all of the above was nonsense.
I've seen people on the internet complaining because they signed up in good faith then, when the price was higher than was quoted or extra services don't materialise, they are told that no such offer was made.
Some have made a Subject Access Request to obtain a recording of the phone call to prove what they are saying, but have been told that they are 'unavailable'.
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