Quote:
Originally Posted by General Maximus
he is going to have to book a tech first though who will come out and then escalate it though won't he?
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A tech won't know if there is noise. The call centre need to use the network tools to decide if there even is a noise issue
---------- Post added at 12:23 ---------- Previous post was at 12:22 ----------
Quote:
Originally Posted by Spitfire16
or maybe post on the VM Community forums with up to date info and let the VM staff look into it , first protocol will be them sending a Engineer who will escalate it
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I've worked as a tech for 7 years and have never escalated noise. I wouldn't even know if there is noise. Before virgin go to the expense of sending a technician they need to do the relevant checks first