Cable Forum - View Single Post - T-Mobile merger

Datatraveller · 26-09-2011, 12:06

Well I've had no success setting up National Roaming. I have spoken to Technical Support 3 times since Friday when after trying to register to use the Orange network by the 789777 text message I get a reply saying "Sorry we can't complete your request at the moment as there's a problem on your account". Tech Support tell me that my account is pending & will stay that way until I can't get a signal via T-Mobile & then it will switch over to Orange. But I can't get a T-Mobile signal in my house & nothing is happening.
I have been patient since the merger hoping that my reception problem would be solved as I have an Orange transmitter 400 yards down the road. However if this is the case then unfortunately both me & the other half will be leaving Virgin to enable us to get a signal at home other than standing by the bedroom window to make & receive calls.

26-09-2011, 12:06	#53
Datatraveller Inactive Join Date: May 2005 Posts: 5	Re: T-Mobile merger - the fallout begins Well I've had no success setting up National Roaming. I have spoken to Technical Support 3 times since Friday when after trying to register to use the Orange network by the 789777 text message I get a reply saying "Sorry we can't complete your request at the moment as there's a problem on your account". Tech Support tell me that my account is pending & will stay that way until I can't get a signal via T-Mobile & then it will switch over to Orange. But I can't get a T-Mobile signal in my house & nothing is happening. I have been patient since the merger hoping that my reception problem would be solved as I have an Orange transmitter 400 yards down the road. However if this is the case then unfortunately both me & the other half will be leaving Virgin to enable us to get a signal at home other than standing by the bedroom window to make & receive calls.