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Downgrade
Hi all,
On VM live chat I asked if I could downgrade my package.
Current...
Full House TV
Vivid 200
Phone M
£56pm (includes £20 loyalty discount)
New...
Mix TV
Vivid 100
Phone M
£35pm (includes £20 loyalty discount)
Two things I wanted to check...
I was told this would NOT start a new contract and I was also told all downgrades need 31 days notice so my new deal won't start until 4/10/17. Is this right?
I accepted the deal but have kept screenshots of the chat just in case.
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